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Cannot update from 9.5.2 to 9.5.3 ERROR: start packages list for resolver is empty

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by real68er, Nov 29, 2010.

  1. real68er

    real68er New Pleskian

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    What does "ERROR: start packages list for resolver is empty" mean? What do I have to do?

    This is the updaters output:

    Preparing Your System for Product Installation
    ===============================================================================

    There are 0 packages required for the product to function properly, which
    were not found in your system.

    There are 1 packages that need to be upgraded
    in order to install the product.



    N) Install packages;
    S) Show a list of packages; L) Return to primary components list;
    Q) Cancel installing;
    Select an action [N]:
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/plesk-skins-9.5.3-0.293097.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/psa-9.5.3-suse11.1.build95101022.06.i586.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/psa-api-9.5.3-suse11.1.build95101022.06.noarch.rpm: 11%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/psa-awstats-configurator-1.0.0-suse11.1.build95101022.06.noarch.rpm: 11%..38%..41%..50%..84%..92%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/psa-libpam-plesk-9.5.3-suse11.1.build95101022.06.i586.rpm: 10%..20%..30%..40%..51%..70%..81%..93%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/psa-locale-base-en-US-9.5.3-2010071512.noarch.rpm: 10%..20%..30%..40%..50%..61%..70%..81%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/base/psa-updates-9.5.3-suse11.1.build95101022.06.noarch.rpm: 100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/api/psa-api-rpc-9.5.3-suse11.1.build95101022.06.noarch.rpm: 11%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/migration/psa-migration-agents-9.5.3-suse11.1.build95101022.06.i586.rpm: 27%..66%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/migration/psa-migration-manager-9.5.3-suse11.1.build95101022.06.i586.rpm: 13%..20%..30%..42%..50%..62%..72%..80%..91%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/maildrivers/psa-mail-driver-common-9.5.3-suse11.1.build95101022.06.i586.rpm: 10%..21%..30%..40%..51%..62%..70%..80%..93%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/maildrivers/psa-mail-pc-driver-1.0.0-suse11.1.build95101022.06.i586.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..91%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/modules/firewall/psa-firewall-1.0.1-suse11.1.build95101022.06.i586.rpm: 10%..20%..30%..40%..53%..60%..70%..80%..91%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/modules/vpn/psa-vpn-2.0.1-suse11.1.build95101022.06.i586.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..91%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/mailman/psa-mailman-configurator-9.5.3-suse11.1.build95101022.06.i586.rpm: 11%..22%..31%..40%..72%..81%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/mail/psa-spamassassin-9.5.3-suse11.1.build95101022.06.i586.rpm: 17%..20%..30%..44%..50%..60%..75%..80%..92%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/backup/psa-backup-manager-9.5.3-suse11.1.build95101022.06.i586.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/vz/psa-backup-manager-vz-9.5.3-suse11.1.build95101022.06.i586.rpm: 85%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/locales/psa-locale-de-DE-9.5.3-2010071513.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-horde-3.3.6-suse11.1.build95101022.06.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-imp-4.3.6-suse11.1.build95101022.06.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-ingo-1.2.3-suse11.1.build95101022.06.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-kronolith-2.3.3-suse11.1.build95101022.06.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-mimp-1.1.3-suse11.1.build95101022.06.noarch.rpm: 11%..21%..30%..40%..50%..60%..70%..80%..91%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-mnemo-2.2.3-suse11.1.build95101022.06.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-passwd-3.1.2-suse11.1.build95101022.06.noarch.rpm: 10%..21%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/opt/horde/psa-turba-2.3.3-suse11.1.build95101022.06.noarch.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    Starting installation of packages
    ERROR: start packages list for resolver is empty

    Please resolve this issue and try installing the packages again.
    If you cannot resolve the issue on your own, contact product technical support for assistance.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Try to find related error in /tmp/autoinstaller3.log It may help to find a reason.
     
  3. real68er

    real68er New Pleskian

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    Lines from autoinstaller3.log

    Hi Igor,

    thank you for answering. I guess this are the important lines:

    #Unable to install the both psa-spf2-1.2.9-10071608.i586 and spf2-1.2.5-0.279666.i586 because they are conflict with each other.Could not add package spf2-1.2.5-0.279666.i586to the list of required packages.Problem occured during searching directly resolved dependencies for 'libspf2.so.2' of package psa-mail-driver-common-9.5.3-suse11.1.build95101022.06.i586 -- Check for new version of PSA_9.5.3/plesk-9.5.3-suse11.1-i386.inf3
    Filefetcher: get file (~empty)/PSA_9.5.3/plesk-9.5.3-suse11.1-i386.inf3
    Error: start packages list for resolver is empty


    What can I do?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    If you have psa-spf2 or spf2 packages already installed - try to remove them before upgrade.
     
  5. real68er

    real68er New Pleskian

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    Sound easy.

    Thank you for answering. How do I remove packages?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    With rpm package utility. 'man rpm' for details. Contact support team if you are not familiar with Linux command line utilities.
     
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