Resolved Can't access anymore to the updates and upgrades page

[Khorne]

Hi,

I'm on Plesk 12.5 on Centos 6. Since few days (maybe more), I can't access anymore the updates/upgrads page of Plesk.

The page just loads continuously. The port 8447 is correctly open in the firewall, like the 8443.

I already followed the article Updates and Upgrades page cannot be opened: it just loads continuously. Port 8447 is not filtered but it still don't work.

Is there somewhere a log file where I could find what the problem is?

Thank you for your help.

Regards

 

[Khorne]

Ping to autoinstall.plesk.com

PING 1727842103.rsc.cdn77.org (195.181.164.3) 56(84) bytes of data.
64 bytes from 195.181.164.3: icmp_seq=1 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=2 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=3 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=4 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=5 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=6 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=7 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=8 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=9 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=10 ttl=56 time=11.0 ms


Nslookup

nslookup autoinstall.plesk.com
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
autoinstall.plesk.com canonical name = 1727842103.rsc.cdn77.org.
Name: 1727842103.rsc.cdn77.org
Address: 195.181.164.3

 

[UFHH01]

Hi Khorne,

actually, I assume, that you are digging at the wrong place for your root cause, as there might be an orphaned "autoinstaller" - instance, which makes a second instance impossible.

Pls. use "ps" over the command line ( logged in as user "root" over SSH ), identify the orphaned process and "kill" it:

ps aux | grep installer

kill -9 XXXXX

( where XXXX has to be replaced with the unique pid - number, which you found with your "ps" - command )​

Afterwards, pls. repeat to open the "Updates and Upgrades" - page, by clicking onto => HOME > Tools & Settings > Updates and Upgrades

 

[Khorne]

Like I said, I followed the guide Updates and Upgrades page cannot be opened: it just loads continuously. Port 8447 is not filtered that explained that already and it doesn't change anything. The Updates and Upgrades still don't load.

Note that when I visit "Updates and Upgrades" page, it does generate two "autoinstaller" instances in the process list.
I kill both, but it still don't work.

 

[UFHH01]

Hi Khorne,

... and what is the result of your "strace" - command?

 

[Khorne]

First process :

Process 18472 attached
restart_syscall(<... resuming interrupted call ...>) = 0
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
[.....]

Second process

Process 18473 attached
read(17,

(nothing else after 17, )

That's all.

 

[Khorne]

I found something in autoinstaller3.log

[2017-08-15 21:57:24.805670] SourceUrl: original source url is Index of /
[2017-08-15 21:57:24.805686] SourceUrl: fixed url is Index of /
[2017-08-15 21:57:24.805834] Try to find rcfile...
[2017-08-15 21:57:24.805854] Autoinstaller found rcfile at /root/.autoinstallerrc
[2017-08-15 21:57:24.805878] Option from rc file:: 'SOURCE_TYPE' = 'network'
[2017-08-15 21:57:24.805892] Option from rc file:: 'SOURCE' = 'ftp://parallels.mirrors.ovh.net/parallels/'
[2017-08-15 21:57:24.805904] SourceUrl: original source url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:24.805917] SourceUrl: fixed url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:24.805939] Read component settings from /root/.autoinstaller/options.ini
[2017-08-15 21:57:24.805963] DEBUG: ignore option --service-mode because environment variable WEB_SECRET is already set.
[2017-08-15 21:57:24.806131] Got OS name Linux, vendor CentOS, version 6.9, arch x86_64, environment ~empty
[2017-08-15 21:57:24.806433] DEBUG: web server PID: 20609
[2017-08-15 21:57:26.808166] repository: Get brief packages info for all sources
[2017-08-15 21:57:26.808244] Checking for installed packages...
[2017-08-15 21:57:26.808284] autoinstaller: read output of rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n'
[2017-08-15 21:57:27.506449] SourceUrl: original source url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:27.506497] SourceUrl: fixed url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:27.506530] FileFetcher new object: target_dir=/root/parallels/, main_source_url=ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:27.506578] FileFetcher: get file (~empty)/products.inf3
[2017-08-15 21:57:27.508339] Downloading file products.inf3: 0%
[2017-08-15 21:57:27.602162] Downloading file products.inf3: couldn't connect to host. Will retry in 3 second(s)...
[2017-08-15 21:57:30.602544] Downloading file products.inf3 (retry 1 of 3): 0%
[2017-08-15 21:57:30.603315] Downloading file products.inf3 (retry 1 of 3): couldn't connect to host. Will retry in 7 second(s)...
[2017-08-15 21:57:37.604110] Downloading file products.inf3 (retry 2 of 3): 0%
[2017-08-15 21:57:37.604702] Downloading file products.inf3 (retry 2 of 3): couldn't connect to host. Will retry in 15 second(s)...

 

[UFHH01]

Hi Khorne,

consider to use the official Plesk sources, instead of the OVH mirrors.

Example command:

mv /root/.autoinstallerrc /root/.autoinstallerrc.backup

Afterwards, pls. start the autoinstaller again ( either over SSH or over the Plesk Control Panel ).


In addition, pls. check your "hosts" and "resolv.conf" for possible misconfigurations and use for example as "/etc/resolv.conf":

nameserver 8.8.8.8
nameserver 8.8.4.4
nameserver 5.9.28.125
nameserver 46.182.18.228

options rotate
options timeout:3

 

[Khorne]

And now it works!! Thank you very much, I'm so disappointed by myself that I didn't saw that....