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Resolved Can't access anymore to the updates and upgrades page

Khorne

New Pleskian
Ping to autoinstall.plesk.com

PING 1727842103.rsc.cdn77.org (195.181.164.3) 56(84) bytes of data.
64 bytes from 195.181.164.3: icmp_seq=1 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=2 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=3 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=4 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=5 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=6 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=7 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=8 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=9 ttl=56 time=11.0 ms
64 bytes from 195.181.164.3: icmp_seq=10 ttl=56 time=11.0 ms


Nslookup

nslookup autoinstall.plesk.com
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
autoinstall.plesk.com canonical name = 1727842103.rsc.cdn77.org.
Name: 1727842103.rsc.cdn77.org
Address: 195.181.164.3
 
Hi Khorne,

actually, I assume, that you are digging at the wrong place for your root cause, as there might be an orphaned "autoinstaller" - instance, which makes a second instance impossible.

Pls. use "ps" over the command line ( logged in as user "root" over SSH ), identify the orphaned process and "kill" it:
Code:
ps aux | grep installer
Code:
kill -9 XXXXX
( where XXXX has to be replaced with the unique pid - number, which you found with your "ps" - command )

Afterwards, pls. repeat to open the "Updates and Upgrades" - page, by clicking onto => HOME > Tools & Settings > Updates and Upgrades
 
First process :

Process 18472 attached
restart_syscall(<... resuming interrupted call ...>) = 0
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
poll([{fd=11, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)
[.....]

Second process

Process 18473 attached
read(17,

(nothing else after 17, )

That's all.
 
I found something in autoinstaller3.log

[2017-08-15 21:57:24.805670] SourceUrl: original source url is Index of /
[2017-08-15 21:57:24.805686] SourceUrl: fixed url is Index of /
[2017-08-15 21:57:24.805834] Try to find rcfile...
[2017-08-15 21:57:24.805854] Autoinstaller found rcfile at /root/.autoinstallerrc
[2017-08-15 21:57:24.805878] Option from rc file:: 'SOURCE_TYPE' = 'network'
[2017-08-15 21:57:24.805892] Option from rc file:: 'SOURCE' = 'ftp://parallels.mirrors.ovh.net/parallels/'
[2017-08-15 21:57:24.805904] SourceUrl: original source url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:24.805917] SourceUrl: fixed url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:24.805939] Read component settings from /root/.autoinstaller/options.ini
[2017-08-15 21:57:24.805963] DEBUG: ignore option --service-mode because environment variable WEB_SECRET is already set.
[2017-08-15 21:57:24.806131] Got OS name Linux, vendor CentOS, version 6.9, arch x86_64, environment ~empty
[2017-08-15 21:57:24.806433] DEBUG: web server PID: 20609
[2017-08-15 21:57:26.808166] repository: Get brief packages info for all sources
[2017-08-15 21:57:26.808244] Checking for installed packages...
[2017-08-15 21:57:26.808284] autoinstaller: read output of rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n'
[2017-08-15 21:57:27.506449] SourceUrl: original source url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:27.506497] SourceUrl: fixed url is ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:27.506530] FileFetcher new object: target_dir=/root/parallels/, main_source_url=ftp://parallels.mirrors.ovh.net/parallels/
[2017-08-15 21:57:27.506578] FileFetcher: get file (~empty)/products.inf3
[2017-08-15 21:57:27.508339] Downloading file products.inf3: 0%
[2017-08-15 21:57:27.602162] Downloading file products.inf3: couldn't connect to host. Will retry in 3 second(s)...
[2017-08-15 21:57:30.602544] Downloading file products.inf3 (retry 1 of 3): 0%
[2017-08-15 21:57:30.603315] Downloading file products.inf3 (retry 1 of 3): couldn't connect to host. Will retry in 7 second(s)...
[2017-08-15 21:57:37.604110] Downloading file products.inf3 (retry 2 of 3): 0%
[2017-08-15 21:57:37.604702] Downloading file products.inf3 (retry 2 of 3): couldn't connect to host. Will retry in 15 second(s)...
 
Hi Khorne,

consider to use the official Plesk sources, instead of the OVH mirrors.

Example command:
Code:
mv /root/.autoinstallerrc /root/.autoinstallerrc.backup

Afterwards, pls. start the autoinstaller again ( either over SSH or over the Plesk Control Panel ).


In addition, pls. check your "hosts" and "resolv.conf" for possible misconfigurations and use for example as "/etc/resolv.conf":
Code:
nameserver 8.8.8.8
nameserver 8.8.4.4
nameserver 5.9.28.125
nameserver 46.182.18.228

options rotate
options timeout:3
 
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