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Resolved Can't access to upgrade section
- Thread starter snay
- Start date
Try to look into the processes of the autoinstaller with
# strace -p 19261
# strace -p 19262
# strace -p 19263
and see if these are doing something or if they are just sitting there.
Then please check /var/log/plesk/install/autoinstaller3.log if there are ongoing log entries of if the log is static and no new lines are being added (e.g after a minute or two).
If nothing is happening and only in that case, kill the processes with
# kill 19261
# kill 19262
# kill 19263
Afterwards open the installer page again.
# strace -p 19261
# strace -p 19262
# strace -p 19263
and see if these are doing something or if they are just sitting there.
Then please check /var/log/plesk/install/autoinstaller3.log if there are ongoing log entries of if the log is static and no new lines are being added (e.g after a minute or two).
If nothing is happening and only in that case, kill the processes with
# kill 19261
# kill 19262
# kill 19263
Afterwards open the installer page again.
Thanks for your help, I try to do this, but I don't think I used the correct method to verify the file autoinstaller3.log, so If you can help me for check this file, it would be nice
Screenshot:
Ok I can't open this page
log:
step how I open this page and result:
1. (choose page in plesk interface) 2.png - Casimages.com
2. (url loading) 3.png - Casimages.com
3. (url loading) 4.png - Casimages.com
4 (failed loading). 5.png - Casimages.com
log:
step how I open this page and result:
1. (choose page in plesk interface) 2.png - Casimages.com
2. (url loading) 3.png - Casimages.com
3. (url loading) 4.png - Casimages.com
4 (failed loading). 5.png - Casimages.com
1.png: You need to scroll to the end to see what was going on.
5.png: When installer processes are active, it is normal that the page cannot be reloaded easily. That is why I asked for the installer processes in the first place. In your screenshot you first showed three active installer processes. For that reason I asked to check what these are doing. When you checked, the processes were not present any more. Have you checked whether others were active?
Have you also checked that that the Plesk firewall is not blocking port 8447? In the "firewall" settings you can enable or disable the Plesk update port 8447. Also make sure that this port is not blocked by any other firewall, e.g. one in front of your server in your data center. Some data centers like OVH block many ports by default. In that case you need to open it in your datacenter's firewall.
5.png: When installer processes are active, it is normal that the page cannot be reloaded easily. That is why I asked for the installer processes in the first place. In your screenshot you first showed three active installer processes. For that reason I asked to check what these are doing. When you checked, the processes were not present any more. Have you checked whether others were active?
Have you also checked that that the Plesk firewall is not blocking port 8447? In the "firewall" settings you can enable or disable the Plesk update port 8447. Also make sure that this port is not blocked by any other firewall, e.g. one in front of your server in your data center. Some data centers like OVH block many ports by default. In that case you need to open it in your datacenter's firewall.
Thanks for your help
The problem is that I can't find a way to add a port or to verify it, take a look at my firewall panel
It's like, things are missing
And on my datacenter's the port its okay
Fixed, my bad, I forgot to assign the address on the port on my datacenter's, thanks @Peter Debik
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