Issue Can't add a new domain/Project

[jescayola]

Server operating system version

Debian 11.11

Plesk version and microupdate number

Plesk Obsidian v18.0.75_build1800260102.11 os_Debian 11.0

When I try to add a new domain with a basic configuration (blank website) it stops with an error like this (domainname.es is not the real domain):

"System user update is failed: Unable to create system user: vhostmng-structure failed: Cannot create directory /domainname.es: Operation not permitted
System error 1: Operation not permitted"

Before posting more data from the log, any clue?

Thank you!

 

[Sebahat.hadzhi]

Hi, @jescayola . Have you already tried the Plesk repair utility? If not, please try fixing the permissions/ownership with:

plesk repair fs

If that doesn't help, additional log entries will be great. If possible, please able temporarily enable the debug mode in Plesk.

 

[jescayola]

Hi! thank you for your reply!
I tried that and this is the output:
"
Checking Linux system files

There are incorrect permissions on some items: /var/lock .......... [ERROR]
To see more details, run the command in the verbose mode: plesk repair fs -verbose
Do you want to repair incorrect permissions? [Y/n] y
Repairing incorrect permissions ................................. [2026-02-04 21:24:05.993] 2039910:6983aae5f263a ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/fsmng' '--set-ac' '/var/lock'] with exit code [1]
[FAILED]
- fsmng failed: ERROR: Cannot fix %s: file exists and it is not a
symlink
"
It found some error and I was asked to fix them, but at the end I have tried to create the project again with no success

 

[Sebahat.hadzhi]

Thank you. Please execute the following command and let us know if Mailman is present on the server:

mailman --version

 

[jescayola]

Thank you. Please execute the following command and let us know if Mailman is present on the server:

mailman --version

OK, tried it and got:
-bash: mailman: command not found

 

[Sebahat.hadzhi]

Thank you. How about:

dpkg -l | grep mailman

 

[jescayola]

Hi!
Tried that and there is no message back