Issue Can't add hosting to subscription, "unable to create system user account...

[atng]

Hi, keep getting the following error message when trying to add hosting to new subscription.
Change Hosting Type - Plesk Onyx 17.8.11
Error: System user update is failed: Unable to create system user: Unable to execute usermng: The user already belongs to this group. (Error code 2236) at Unable to add the user (bulb24), invalid parameter is (0) at (UserManagement::LocalUser::add line 63) at add(bulb24, Plesk Domain User, D:\Parallels\Plesk Panel\Vhosts\*****.org.uk, true, )(UserManagement::LocalUser::add line 66) at execute console command --add(vconsoleapp::start line 93) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng" --add "--name=bulb24" "--password=*" "--home=D:/Parallels/Plesk Panel/Vhosts/*****.org.uk"(vconsoleapp::run line 110) (Error code 1)

Tried running pleask repair all and web and it throws the same error

 

[atng]

When running pleask repair all we get this message:

Repairing web server configuration
Reconfiguring webmail services .................................. [OK]
Reinstalling SSL/TLS certificates ............................... [OK]
Applying the default SSL/TLS certificate to all IP addresses .... [OK]
Updating the file of sharing passwords and permissions of users
according to actual information ................................. [FAILED]
- ERROR: Unable to create system user account: The user already
belongs to this group. (Error code 2236) at Unable to add the
user (protected), invalid parameter is (0)
at (UserManagement::LocalUser::add line 63)
at add(protected, Filesharing protected user, , true,
)(UserManagement::LocalUser::add line 66)
at execute console command
--add-panel-user(vconsoleapp::start line 93)
at execute "C:\Program Files
(x86)\Parallels\Plesk\/admin/bin/usermng" --add-panel-user
"--name=protected" "--password=*" "--full-name=Filesharing
protected user"(vconsoleapp::run line 110)

 

[john_wood]

The error that you have described indicates that the system user 'bulb24' already exists. To resolve this issue, you will need to manually remove the existing user from the server. You can do this by logging into the server via SSH and running the following command:

userdel -r bulb24

Once the user has been removed, you should be able to add the hosting to the new subscription without further issue. If you continue to experience the same issue, you may want to contact your hosting provider for further assistance.