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Can't add hosts to CBM

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Hostasaurus.Com, Jul 6, 2012.

  1. Hostasaurus.Com

    Hostasaurus.Com Regular Pleskian

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    Out of nowhere, Plesk Billing has decided to not let us add any more servers to it; you get this error:

    Error: Wrong panel administrator's credentials were provided. Correct the credentials on the panel settings page.


    It occurs with any variation on the admin password for the panel we're trying to add, connectivity has been verified, the password has been set to a simple one, the same failure continues to result. Is there a log of what the real problem is that I can look at?
     
  2. EugeneL

    EugeneL Regular Pleskian

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    Hello,

    As far as I know you use CBM 10.4.4 now.
    What Plesk are you trying to attach to CBM - Plesk 10 or Plesk 11?
    Are there any restrictions in Plesk about using its API - please check them in Tools & settings > Restrict Administrative access? CBM requires Plesk to have its API entry-point opened for the host where CBM is installed.
     
  3. Hostasaurus.Com

    Hostasaurus.Com Regular Pleskian

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    I found the issue; CBM was trying to talk to the new server via ipv6 but the ipv6 address was not entered in the allowed list correctly.
     
  4. EugeneL

    EugeneL Regular Pleskian

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    Thank you for you feedback.
    I'll file a bug for developers to handle this case and show proper error message.
     
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