Can't create directory - disk quota

[Wingman]

Clients in Plesk cant create directory or use ftp due to disk quota exceeded - but the quota is NOT exceeded. Plesk also show this in the Info (Used/Allowed). How can I fix this?

Erro message in Plesk when I try to create a new directory:

"Error: Unable to create directory /httpdocs/testmappe: filemng failed: mkdir: cannot create directory `/var/www/vhosts/erlendberge.com/httpdocs/testmappe': Disk quota exceeded
filemng: Error occured during /bin/mkdir command."

 

[Wingman]

Anyone got a solution for this. Since this problem came, none of the domain admins can use FTP or filemanager in Plesk

 

[phatpixel]

Go to Server > Server Preferences. Check the items selected in the "Include in the disk space usage calculation".

These are all the things contributing to the quota calculation -- not just the files in the web directory. Common problems are large databases, log files, or mailboxes.

Hopefully you will find your culprit(s) in one of these areas.

I had a few clients who were over-limit when we migrated to Plesk 8.1 and discovered their log files were huge because error reporting was set abnormally high.

Hope that helps.

 

[Wingman]

Plesk calculate diskusage as lower than the limit. But still clients get error trying to create a directory or upload files. None of the clients on the server can use FTP

Since installing Plesk 8.1.0 (before 8.0) I got many problems. And SWsoft wants to get paid for support. Should not be legal to sell a produkt that is just a BETA produkt.

 

[Wingman]

I found a solution to my Disk quota problem in Plesk CP. I think this is a problem that others might get, so I hope that you can take a notice of this.

When restoring domains disk quota also change under "Setup" of the domain. If I change the limit of disk space under "Limits", the disk quota under "Setup" does NOT.
So under domain info I see that E.g. disk quota is 1000Mb, when is IN FACT is NOT. The right disc quota is set under "Setup" of the domain, and not under "Limits".

I dont know if this is ment to be, but I really thougt that limits of disk quota were to be set under "Limits" of the domain. Because this the "Info" shows this change. If I change disc quota under "Setup", it is a "Hidden" setting..since it is not to be seen under "Info".

 

[phatpixel]

Yes, this is the expected operation but I agree that the quota value would be better placed in the Limits section.

[DOMAIN] > Setup > Account Preferences > Hard Disk Quota is a hard-limit and prevents data from exceeding this capacity for the entire domain.

[DOMAIN] > Limits is a soft-limit for Disk Space and only triggers a warning when exceeded.

 

[XenoDave]

Thanks alot for the follow up Wingman!

That saved me from wanting to 'go postal' today.

I had all my limits set to Unlimited. And completely forgot about the Setup limit.

Thank you again so much!