1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Can't create mailboxes via Plesk

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by mikelegg, Feb 3, 2010.

  1. mikelegg

    mikelegg Guest

    0
     
    All of a sudden, mailboxes can't be created via Plesk on one of our servers.

    When you try to create one, the "Please wait loading" DHTML appears and just stays there.

    If you shut the browser down and log back in, the email address appears to have been created, but there is no mailbox associated with it.

    If you try to make any changes to the email address, the "Please wait loading" starts again and nothing happens.

    The server is running ME Professional and Plesk 9.3 Win.

    The problem suddenly started yesterday. I needed to make about 10 mailboxes - the first 5 were created without any problem and then suddenly it just stopped working and no one has been able to create a mailbox since.

    I've restarted both Plesk and MailEnable but it hasn't helped.

    Any suggestions?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    Did you tried other browser?
     
  3. mikelegg

    mikelegg Guest

    0
     
    Tried both Firefox 3.5 and IE7.

    I wouldn't think it would be a browser problem because it was working fine one minute and then stopped working the next.

    Interestingly, the mailboxes appear to get created in MailEnable, but Plesk doesn't recognise them and therefore you cant manage them through plesk
     
  4. mikelegg

    mikelegg Guest

    0
     
    I'm noticing now that all Plesk functions are getting slower and slower.

    I think this is related to the failure of Plesk to finish the mailbox creation process.
     
  5. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    I think that reasons of problem described by you require deep investigation. I never heard about it before. It looks like your local problem and if you want to find a reasons I can suggest you contact support team.
    Really it is very difficult to help you with it in forum's format.
     
  6. mikelegg

    mikelegg Guest

    0
     
    The CPU is not even raising a sweat and there is no shortage of memory or other resources. IIS, SQL & MailEnable are all running fine, so it looks specifically like a Plesk problem.

    Plesk is currently using MS Access for the PSA database, we're going to switch to MySQL and see if that helps.

    If it doesn't help I'll get a support ticket raised.

    Plesk is licensed through our NOC, do I have to get them to raise a support ticket or can I do it directly myself?
     
  7. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    Maybe Plesk recovering with reconfigurator will help?
    Unfortunately I'm not familiar with licenses related question. I always suggest contact your sales representative for all questions related to licenses, moneys, tickets submitting, etc. It is their work and thy can help with it much more effectively.
     
  8. mikelegg

    mikelegg Guest

    0
     
    Switching the PSA database from Access to MySQL fixed this issue.
     
Loading...