Can't install the HOTFIX

[bmorejon]

HELP ME !!!

I CAN"T INSTALL THE FIRST HOTFIX, AND THERE IS NO IGNORE BUTTON !

 

[jaytee]

I believe that in the other thread one of my colleagues already recommended you to contact support - they can help you, and no, you don't have to pay anything.

Do you have any problems contacting support?

 

[bmorejon]

They didn't answer my question.

They only say to print a document and sign, but I won't pay $$$ for a support that is not really a support, it's a bug I hope

 

[jaytee]

Nobody has asked you to pay anything yet, I believe. The document you've been asked to sign is a permission for our support staff to login to your server to investigate the problem.

Please let me know your ticket numer, I'll make sure that support will take a good care of you.

 

[bmorejon]

SWsoft #30149