Issue Cant login securely

[Amgeek]

Server operating system version

Ubuntu 22.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian Version 18.0.58

I am using Plesk Obsidian Version 18.0.58 Update #2,on AWS
I can no longer sign in securely. Probably because of changes I have tried to make to the mail server's public name.

Now, I can only log into the Plesk server by using the direct IP address, and then it is not secure.
The logon screen says “To avoid SSL warnings during Plesk login, use https://mail.xxxxxx.com:8443 but it wont.

Can you help me troubleshoot this?

 

[Peter Debik]

It seems that you changed the hostname of the server to mail.xxxxxx.com, but then no new SSL certificate for that name was issued. There is no point about changing the hostname to mail...., so maybe it will be best to change it back to what it originally was?

 

[Amgeek]

The original name was not working well for Reverse DNS.

 

[Amgeek]

Eventually had to hire someone to fix it.
So far, Plesk has been of little or no help. Disappointing.
Are there pdf or text manuals that can be downloaded?

 

[Amgeek]

Are there other forums?

 

[Peter Debik]

So far, Plesk has been of little or no help. Disappointing.

Did you actually open a support ticket?