Can't login to Add or Remove Components - Parallels Installer

[tenoch]

Hi
I can't login to
Add or Remove Components - Parallels Installer

Before, when I made a clic on link, it was just loading options to add or remove components
Now, it takes me to a login page, with root user

If I enter a bad password, it shows me an error
If I enter the correct root password, it returns to same login page again, without any error

How can I solve this?

I am using Plesk 11.0.9 Update #61
CentOS 6 x64

I rencently installed an KASPERSKY ANTI-VIRUS trial
I stopped kaspersky app, with same result


Thanks

 

[IgorG]

As possible alternative you can use CLI utility /usr/local/psa/admin/sbin/autoinstaller and corresponding menu.

 

[tenoch]

It gaves me the error:

BUSY: Update operation was locked by another update process

Thanks

 

[IgorG]

Forum search is your best friend. For example: http://forum.parallels.com/showthread.php?t=261638

 

[tenoch]

I already killed installer

It seems it could be an error, because I was trying to install another PHP version, as I was suggested in this post:
http://forum.parallels.com/showthre...10-on-Plesk-11-0-9-(plesk11)-for-joomla-3-3-0

Hello,

I will suggest you please try to install multiple php version on your server so that you will NOT get any issues for your existing working sites

http://kb.parallels.com/en/114753

But it gaves me many errors, and I had to install many aditional packages, to solve some errors, like this ones:
http://crybit.com/20-common-php-compilation-errors-and-fix-unix/

But at last, I was not able to finish installing the new php version


Runnig autoinstaller with command
/usr/local/psa/admin/sbin/autoinstaller

Now gives me this error:
WARNING: Third-party Yum repository 'epel' is enabled, installation may fail.
WARNING: Third-party Yum repository 'remi' is enabled, installation may fail.
WARNING: Third-party Yum repository 'rpmforge' is enabled, installation may fail.

Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.

Exception: Failed to solve dependencies:
php-5.4.28-1.el6.remi.x86_64 requires libcrypto.so.10(libcrypto.so.10)(64bit)
php-cli-5.4.28-1.el6.remi.x86_64 requires libcrypto.so.10(OPENSSL_1.0.1)(64bit)
php-5.4.28-1.el6.remi.x86_64 requires libcrypto.so.10(OPENSSL_1.0.1)(64bit)
php-cli-5.4.28-1.el6.remi.x86_64 requires libssl.so.10(libssl.so.10)(64bit)
php-cli-5.4.28-1.el6.remi.x86_64 requires libcrypto.so.10(OPENSSL_1.0.1_EC)(64bit)
mysql-libs-5.5.37-1.el6.remi.x86_64 requires libcrypto.so.10(libcrypto.so.10)(64bit)
php-5.4.28-1.el6.remi.x86_64 requires libssl.so.10(libssl.so.10)(64bit)
mysql-5.5.37-1.el6.remi.x86_64 requires libssl.so.10(libssl.so.10)(64bit)
mysql-5.5.37-1.el6.remi.x86_64 requires libcrypto.so.10(libcrypto.so.10)(64bit)
php-cli-5.4.28-1.el6.remi.x86_64 requires libcrypto.so.10(libcrypto.so.10)(64bit)
mysql-server-5.5.37-1.el6.remi.x86_64 requires libcrypto.so.10(libcrypto.so.10)(64bit)
mysql-server-5.5.37-1.el6.remi.x86_64 requires libssl.so.10(libssl.so.10)(64bit)
mysql-libs-5.5.37-1.el6.remi.x86_64 requires libssl.so.10(libssl.so.10)(64bit)
php-5.4.28-1.el6.remi.x86_64 requires libcrypto.so.10(OPENSSL_1.0.1_EC)(64bit)

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[tenoch]

It seems my last post was not aproved yet

I will update this one, I had some error, because I activated some repos, when I was trying to follow suggestions, to install a second PHP version

I removed this errors, with commands like this
mv /etc/yum.repos.d/epel.repo /etc/yum.repos.d/epel.repo.bak
mv /etc/yum.repos.d/remi.repo /etc/yum.repos.d/remi.repo.bak
mv /etc/yum.repos.d/rpmforge.repo /etc/yum.repos.d/rpmforge.repo.bak

Now, I have 2 questions
How can I remove this component: Customer & Business Manager?
Is it possible now, to repair, normal plesk autoinstaller?

 

[IgorG]

How can I remove this component: Customer & Business Manager?

http://kb.parallels.com/en/9327

Is it possible now, to repair, normal plesk autoinstaller?

What do you mean "to repair, normal plesk autoinstaller"?

 

[tenoch]

I mean, when I clic on plesk panel, in my browser, the link to
Add or Remove Components

To make it work again

 

[IgorG]

it takes me to a login page, with root user

Have you tried to use Plesk admin credentials?

 

[tenoch]

Have you tried to use Plesk admin credentials?

Yes, the login name to plesk panel is admin, and If I enter same password

It gaves this error

Unable to log you in. Check whether you entered the right login name and password, and that the user account exists in the system.

 

[Jordan Dyckes]

This bug is still happening, one day my Plesk worked fine and now it will not update due to the login issue.

 

[rpx]

This could be something to do with having HSTS on for your primary domain/website.

I used a private window in firefox to avoid this issue which seemed to skip the HSTS preload list.

 

[Alaa Mansour]

I have the same problem in Safari on macOS latest version, no problem with FireFox at least in incognito mode