Can't login to CBM

[iHuman]

I'm running 12.0.18 Update #58. When I try to connect to the CBM (i.e., by clicking a link in the left panel that relates to the CBM) it brings up the CBM login page with the error "Credentials for application's account are required."

How can I fix this?

thanks!

 

[IgorG]

I hope this KB article will help http://kb.odin.com/en/126326

 

[UFHH01]

Hi iHuman,

even that the problem is not declared as "for Plesk 12.08" ( but for "Plesk Billing", former name of CBM ), you could have a look at it, to solve your issue:

Unable to log in to the Plesk; credentials are reported to be invalid ( KB - article 9509 )​

 

[iHuman]

Unfortunately - neither option worked. Still trying to figure this one out. ;(

Now much of the time the error is invalid password. When I do the 'forgot password' link, it says the address wasn't found - but then sends an email with a new temp pass.

 

[iHuman]

I finally got it fixed. I ended up changing the CBM password at command line :

/usr/share/plesk-billing/update-admin --password <samepasswordasplesk>

and it now works. Strange...