Can't login with the admin account

[HenningU]

I`m having trouble to login into the admin account with the plesk panel.

"Error: Authentication failed: invalid username or password specified"

The password is correct and proved with "/opt/psa/bin/admin --show-password"

Is the loginname for the adminaccount changed to another name?

Another strange fact is that the loginpage is redirecting me since the last update.

https://morai-animes.info:8443/ to https://morai-animes.info:8443/sso/ui

Need some help

 

[IgorG]

Seems there is broken integration with SSO and Customer & Business Manager. Try to fix it with following KB article - http://kb.parallels.com/en/111707

 

[HenningU]

The repair didn't fixed my problem :/

Repair integration with local panel:
Try to repair integration...............................[ OK ]

Repair SSO connections (may take a few minutes, please wait...):
Repair CBM and Plesk Panel connections with SSO:

Try to detach the 'customer' application from SSO.......[ OK ]
Try to detach the 'admin' application from SSO..........[ OK ]
Try to clear the SSO database...........................[ OK ]
Try to attach the 'admin' application to SSO............[ OK ]
Try to attach the 'customer' application to SSO.........[ OK ]
Try to enable the 'admin' application to use SSO........[ OK ]
Try to enable the 'customer' application to use SSO.....[ OK ]

Repair administrative accounts:

Henning Ulbrich (ID: 1).................................[ OK ]
OrderForm User (ID: 2)..................................[ OK ]
API User (ID: 3)........................................[ OK ]
Cron User (ID: 4).......................................[ OK ]

Repair customers accounts:

No customers found.

Repair resellers accounts:

No resellers found.

The command 'sso:repair-all' completed.

Synchronize local panel:
Try to synchronize local panel..........................[ OK ]

The command 'integration:repair-all' completed.

Output of this command you can see in the '/var/lib/plesk-billing/tmp/integration[2012-01-16 06:58:08].log' file.

I can login with all other accounts, only the admin account has this problem.

 

[IgorG]

Try to reset admin's password.

 

[EugeneL]

Set new administrative password using command /usr/share/plesk-billing/update-admin --password=<new password>

 

[HenningU]

Ok it worked now. Is there a easy way to deinstall the buisness manager?

 

[EugeneL]

Use the following KB - http://kb.parallels.com/en/9327

 

[HenningU]

# rpm -e sw-sso plesk-billing plesk-billing-plugins
error: package sw-sso is not installed
error: package plesk-billing is not installed
error: package plesk-billing-plugins is not installed

o.o?

 

[EugeneL]

Is this a right server to execute these commands?
Maybe you have a number of Plesks and Business Manager is installed only on one of them, others are attached as remote panels?

 

[HenningU]

Plesk is on my rootserver and i tryed the command with the root account. There aren't other servers.

 

[EugeneL]

What I can say... In this case it looks like CBM and SSO are already removed.
Are you still able to log in to Plesk and click on any CBM link?

 

[HenningU]

There is just this message:

Information: Customer and Business Manager was successfully installed but it requires additional configuration. Click here to complete the installation.

No Links and i cant access the CBM

 

[EugeneL]

Try to go to Tools & Settings > Server Components and click refresh.
Then check the status for "plesk-billing" component and the link you've talked about. If the package is actually not installed, the link must disappear.