Can't open "Updates and Upgrades" (Timeout)

[MoritzCH]

Good morning,

I recently installed a "Debian Wheezy with Plesk 12" image on my vServer. After buying a license (Plesk 12 Web ADMIN Edition) everything is working fine except the "Updates and Upgrades" link.
Everytime I click on it, a new windows opens and nothings happens (page cannot be displayed). What I did so far:

--> Reboot
--> iptables -A INPUT -p tcp --dport 8447 -j ACCEPT (will result in an open tcp6 port)
--> tried Firefox and another device within another network

The link looks a bit weird for me. Nearly all other links look like this:
https://domain:8443/smb/settings/tools-proxy?url=/admin/database/settings/&returnAction=tools
but the "Updates and Upgrades" one looks like this
https://domain:8443/admin/update/product/
(no smb/settings)

My system specs:
Debian Wheezy
Plesk 12.0.18

Any suggestions?

Cheers
Moritz

 

[pleskpanel]

While the official port list is at http://kb.odin.com/en/391, this might save you a trip there - You might need to open 8447 in addition to 8443 (make sure that these can both be reached externally).

 

[MoritzCH]

I added both using iptables and now it looks like this:

tcp6 0 0 :::8443 :::* LISTEN
tcp6 0 0 :::8447 :::* LISTEN

should be fine?!? (not really confident with iptables but why is it a tcp6 and not a tcp port?)

I used this cmd:
iptables -A INPUT -p tcp --dport 8447 -j ACCEPT


EDIT
Now it's working. Seems that there is something wrong on my local site. Thank you