Can't send through MailEnable

[lostcarpark]

Hi,

I can't seem to send mail through MailEnable. Incoming mail is fine, but outgoing seems to get stuck in the SMTP outbound queue.

The diagnostics would seem to indicate that the mail server can't resolve names, but the DNS settings appear to be correct, and I can Ping from the server without any difficulty.

I'd appreciate any help!

Thanks,

James

Diagnostics:

Diagnostic Report

Version Information
The following table lists information about the diagnostic application itself.
Report Filename: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\MEDIAG.HTM
Company Name: office
Contact Name: user
Standard Version: 1.96
Current Local Time: 02/22/07 02:04:00
Current Time (GMT +/- Offset): Thu, 22 Feb 2007 02:04:00 +0000
Application Directory: C:\SWSoft\Plesk\MAILSE~1\MAILEN~1\Bin
Data Directory: C:\SWSoft\Plesk\Mail Servers\Mail Enable
Addresses: 13
Environment Variables: Valid
Operating System: Windows 5.2
Installed Product: MailEnable Standard Edition
MailEnable Instance ID: LOSTCARPARK[4]
Server Name: LOSTCARPARK
Number of CPUs: 4

Configuration and Data Test
The following table shows the configuration status for configuration and data stores.
Test Detail Test Data Test Response Status
Cluster Mode Single Node This server is a Single Node MailEnable Server Pass
Directory Check Postoffices Configuration Directory (C:\SWSoft\Plesk\Mail Servers\Mail Enable\CONFIG\POSTOFFICES\*.): Directory exists and is accessible. Pass
Directory Check Queue Root Directory (C:\SWSoft\Plesk\Mail Servers\Mail Enable\Queues\*.): Directory exists and is accessible. Pass
Directory Check Store Repository Directory (C:\SWSoft\Plesk\Mail Servers\Mail Enable\postoffices\*.): Directory exists and is accessible. Pass
Resident AV Agent MailEnable attempted to copy the EICAR test virus to the temp directory of your computer in order to determine whether you are running real time virus protection. Anti-Virus real-time protector software was not detected. Success Pass
Configuration Provider: Tab Delimited Files Success Pass
Configuration Directory: C:\SWSoft\Plesk\Mail Servers\Mail Enable\CONFIG Success Pass

Application Environment
The following table outlines the status of your Windows Application Environment.
Test Detail Test Data Test Response Status
ADO Version Passed: 2.82.1830.0 Success Pass
MSXML Library Passed: MSXML 3.X library seems to be installed on this computer. Success Pass
Permissions: HKLM\SOFTWARE\Classes\Scripting.FileSystemObject Passed: Users Group has access Success Pass
Permissions: HKLM\SOFTWARE\Classes Passed: Users Group has access Success Pass
Permissions: HKLM\SOFTWARE\Mail Enable\Mail Enable Passed: Users Group has access Success Pass
Permissions: C:\SWSoft\Plesk\Mail Servers\Mail Enable Passed: IME_ADMIN has access Success Pass
Permissions: C:\SWSoft\Plesk\Mail Servers\Mail Enable\CONFIG Passed: IME_ADMIN has access Success Pass
ADO Library Integrity Passed Success Pass
MailEnable Provider Test (Address Map) Passed Success Pass
COM+ Registration Directory EVERYONE group has access to COM+ package registration directory. C:\WINDOWS\Registration Pass
MailEnable WebMail Provider Test (Address Map) error: (-2147221005) Invalid class string Fail

System Services Test
The following table outlines MailEnable system services and their status. (NOTE: you may not have all services installed on your system).
Test Detail Test Data Test Response Status
Mail Transfer Agent (None) Success Pass
POP3 Server (None) Success Pass
List Server Connector (None) Success Pass
Postoffice Connector (None) Success Pass
SMTP Connector (None) Success Pass
HTTPMail Service (None) Status: Service Not Installed Pass
POP Retrieval Connector (None) Status: Service Not Installed Warn
IMAP Service (None) Status: Service Not Installed Pass
Management Service (None) Status: Service Not Installed Pass

Windows Event Log Report
The following table outlines recent (with 7 days) significant MailEnable events written to the Windows Event Log.
Time Source Test Response Status
22 Feb 2007 01:26:50 W3SVC The identity of application pool, 'MailEnableAppPool' is invalid. If it remains invalid when the first request for the application pool is processed, the application pool will be disabled. Please see: KB: ME020438 Fail

Queue Status
The following graph outlines the length of MailEnable queues. A maximum of 2,000 items in the queue are shown in the diagram. If you have more than 2,000 items in the queue, your systems is severely overloaded.
Connector Queue Type Queued Items
List Server Connector Inbound 0



Outgoing 0



POP Connector Inbound 0



Outgoing 0



SF Connector Inbound 0



Outgoing 0



SMTP Connector Inbound 0



Outgoing 501




Host TCP/IP Settings
The following table contains the servers Windows TCP/IP settings (specifically relating to DNS Resolution). These settings are determined by querying your Windows Network Connections.
Test Detail Test Data Test Response Status
Host Name: LOSTCARPARK Success Pass
Domain Name: No domain name is configured under your Windows TCP/IP settings. Success Pass
DNS Servers: 208.109.96.1, 208.109.96.2 Success Pass
Number of Network Interfaces: 2 Success Pass

Network Interface Report
The following table outlines the network drivers/interfaces installed on this computer.
Description Device ID Result Status
AMD PCNET Family PCI Ethernet Adapter {D4047FFB-75B7-45C5-BBAF-F0194C14E16D} Unknown or Idle Pass

Mail Transfer Agent
The following table outlines MailEnable Mail Transfer Agent settings.
Test Detail Test Data Test Response Status
Inbound Command Message Max Deliver Time 3 Success Pass
Maximum Transfer Threads 8 Success Pass

SMTP Configuration Test
The following table outlines critical security settings for Inbound SMTP conversations.
Test Detail Test Data Test Response Status
SMTP DNS Host 208.109.116.168 Success Pass
Listening Port 25 Success Pass
Restrict Number of Inbound Recipients Disabled Success Pass
Maximum Receive Threads 32 Success Pass
Require valid DNS PTR record Disabled Success Pass
Sender Policy Framework Validation Disabled Success Pass
Local Domain Name websitebricks.com Success Pass
Resolve Sender Domain Off Success Pass
DNS Library Enhanced Multithreaded Success Pass
SMTP Authentication Source Using MailEnable Authentication Credentials Success Pass
Notification sender address [email protected] Success Pass
SMTP Access Control List Length 0 item(s) listed in SMTP Inbound Blocked IP Address Register Success Pass

SMTP Relay Settings
The following table outlines your current SMTP Relay settings. These settings determine who can send mail through your SMTP server. It is imperative that your server is secured correctly.
Test Detail Test Data Test Response Status
SMTP Authentication Enabled On Success Pass
Allow Relay For Privileged IP Ranges On Success Pass
Allow Relay For Local Sender Addresses Off Success Pass

SMTP Inbound Bindings Test
The following table outlines which IP Addresses are bound to the SMTP Protocol.
Test Detail Test Data Test Response Status
208.109.116.168 220 mail.websitebricks.com ESMTP MailEnable Service, Version: 1.96-- ready at 02/22/07 02:04:01 Success Pass
127.0.0.1 220 mail.websitebricks.com ESMTP MailEnable Service, Version: 1.96-- ready at 02/22/07 02:04:01 Success Pass

SMTP Outbound Configuration
The following table outlines the configuration of the SMTP Connector's outbound mail processing agent.
Test Detail Test Data Test Response Status
SMTP Outbound Delivery Enabled Success Pass
Maximum Send Threads 16 Success Pass
Delay Notifications Result: 0 Notifications will be generated after 5 minutes. Pass
Message Retry Interval (First Attempt) Return: 10 Failed messages will be retried after 10 minutes. Pass
Forced Outbound Interface 208.109.116.168 You should ensure a DNS PTR record exists for the outbound Interface. Pass
Post Send Message Wait (milliseconds) 10 Success Pass
Outbound Poll Delay (milliseconds) 1000 Success Pass

 

[lostcarpark]

Diagnostics continued:

SMTP Outbound Queue Status Test
The following table outlines the status of messages queued to remote hosts. The list also reports the sender, the target domain and the subject of each message. This can be useful in diagnosing if large quantities of Mail are being sent from your postmaster account of there is SPAM being relayed through your server. You should review your log files if any errors are reported and check the MailEnable Knowledge Base for explainations of why hosts could be rejecting mail from your server.
Message ID Sender -> Target Domain:: Subject Result Status
002AF2E461694206AAB426E87315B51B.MAI [SMTP:] sbcglobal.net
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
00330F01D8B7402F961C501064982D6E.MAI [SMTP:] e-tango.it
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
009B203FDAC9479D882C038663E6C5BC.MAI [SMTP:] yahoo.co.uk
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
00AE162061A145CB839DE6815D533478.MAI [SMTP:] ffissy.com
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
010B742012E34CA5915DF267750CC789.MAI [SMTP:] alicedsl.de
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
010C4B09927247D79E33918FE42EA15D.MAI [SMTP:] reefreef.com
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
01C7C6F8F2C94A5EB8F3DEB8C9B3EA74.MAI [SMTP:] joanfalk.com
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
02116907257241ADBB1D75F31AF0FA6C.MAI [SMTP:] yourhostingaccount.com
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
02ACB3B39A63489398E221BE91DC0300.MAI [SMTP:] 3xe.nl
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
03C571DC4D754D4FB46904CC91C5F890.MAI [SMTP:] reefreef.com
Message Delivery Delay
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn

DNS Resolution Test
The following table outlines the results of a DNS Resolution test. In this test, the server attempts to lookup www.mailenable.com.
It also attempts to locate MX Records for your local/home SMTP domain. Test Detail Test Data Test Response Status
Network DNS Test Resolve www.mailenable.com using Network Adapter IP Settings. Success Pass

Remote Mail Domain Resolution Test (mailenable.com) Mail Exchanger (MX) IP Addresses=mail.mailenable.com Success Pass
Local Mail Domain Resolution Test (websitebricks.com) Mail Exchanger (MX) IP Addresses=mail.websitebricks.com Success Pass

Host IP Reverse Lookup Tests
This test checks all the local machine's TCP/IP addresses for reverse DNS lookup. Some mail servers perform a reverse lookup on you IP address. You need to ensure that external IP addresses facilitate a reverse lookup or mail servers (like Yahoo and Hotmail) will reject your mail.
Test Detail Test Data Test Response Status
208.109.116.168 Resolved (208.109.116.168) to slovobooks.websitebricks.com Success Pass
127.0.0.1 (Reverse Lookup) Address was detected as Private IP address. Pass

 

[lostcarpark]

Final diagnostics bit:

Hosted Domain Resolution Test
The following table outlines mail exchanger resolution attempts for locally hosted domains. It lists all hosted domains, their resolved Mail Exchanger entries and the result of the test.
Test Detail Test Data Test Response Status
home (Lookup Public DNS...) Error: Could not resolve home in DNS. Error: Could not resolve DNS (123). Fail
spinawebsite.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.spinawebsite.com Success Pass
websitebricks.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.websitebricks.com Success Pass
lostcarpark.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.lostcarpark.com Success Pass
sproutlore.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.sproutlore.com Success Pass
octocon.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.octocon.com Success Pass
crazydogaudiotheatre.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.crazydogaudiotheatre.com Success Pass
zrazy.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.zrazy.com Success Pass
slovobooks.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.slovobooks.com Success Pass
turmoilcolour.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.turmoilcolour.com Success Pass
pugwash-the-band.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.pugwash-the-band.com Success Pass
jameswhiteaward.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.jameswhiteaward.com Success Pass
sectorgeneral.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.sectorgeneral.com Success Pass
madangie.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.madangie.com Success Pass
ashbrookpets.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.ashbrookpets.com Success Pass

Reverse DNS Lookup Configuration
The following table outlines the configuration status for Reverse DNS Lookup Blacklisting.
Test Detail Test Data Test Response Status
RDNS Blacklist Status Disabled Reverse DNS is enabled upon connection. Pass

Web Application Configuration Test
The following table outlines the configuration status for WebMail and Web Admin.
Test Detail Test Data Test Response Status
IIS Version IIS 6 (Worker Process Isolation Mode) Pass
WebMail Virtual Directory WebMail has been configured as a Virtual Directory on the following IIS Instance IIS://localhost/w3svc/7326/ROOT Pass
Message Store Indexing Disabled Pass
WebAdmin Virtual Directory WebAdmin does not appear to be correctly configured as a Virtual Directory under IIS. Please see MailEnable Professional Edition. Warn
IIS Security Settings IIS Security Lock Down Test (URLSCAN may inhibit some web applications). URLSCAN does not appear to be active on this server. Pass
Web Application Platform Active Server Pages WebMail/WebAdmin are configured under ASP and COM+ Pass
IIS (Internet Information Server) Version Major Version: 6 Pass
ISAPI Filters Custom ISAPI Filter Test Warning: A custom ISAPI filter "Site Preview ISAPI Filter", "C:\SWSoft\Plesk\isapi\sitepreview.dll" was detected. It may be necessary to grant IME_ADMIN higher priviledges in order to ensure that IIS/MailEnableAppPool has access to this filter's resources. For more information, please see ME020451
--------------------------------------------------------------------------------
Warn
Worker Process Group Membership IIS_WPG Membership IME_ADMIN is a member of IIS_WPG Pass
WebMail IIS Configuration Tests webmail(default) (IIS://localhost/W3SVC/7326/ROOT/MEWebMail) : The IIS ASP (Active Server Pages) ScriptMap is not configured for this Web Site.
--------------------------------------------------------------------------------
webmail(default) (IIS://localhost/W3SVC/7326/ROOT/MEWebMail) : The application pool for this site is plesk(default)(pool). This should be "MailEnableAppPool". Please see KB Article: ME020435
--------------------------------------------------------------------------------
Fail
WebAdmin IIS Configuration Tests No Errors Found Pass

Message Filtering/Antivirus
The following table outlines the status of MailEnable MTA Filtering components.
Test Detail Test Data Test Response Status
MTA Filtering Status MailEnable MTA Filters Disabled Pass
MTA Pickup Event Pre-Scan Enabled Pass

Authentication Tests
These tests check the settings and status of MailEnable's Authentication Provider
Test Detail Test Data Test Response Status
Configuration Provider Current Provider Tab Delimited Files Pass
Integrated Authentication WindowsAuthenticationEnabled 0 Pass
Password Encryption Status Disabled Crypto Key Not Found Pass
Password Encryption h63478vc h63478vc Pass
Password Decryption h63478vc h63478vc Pass

Postoffice Status Tests
These tests check the settings and status of MailEnable's Authentication Provider
Postoffice Setting Value Status
Default Postoffice Disabled The default postoffice is not enabled on this server. This means that you will always need to login as MailboxName@PostofficeName. Warn
home Windows Authentication Disabled Pass
spinawebsite.com Windows Authentication Disabled Pass
websitebricks.com Windows Authentication Disabled Pass
lostcarpark.com Windows Authentication Disabled Pass
sproutlore.com Windows Authentication Disabled Pass
octocon.com Windows Authentication Disabled Pass
crazydogaudiotheatre.com Windows Authentication Disabled Pass
zrazy.com Windows Authentication Disabled Pass
slovobooks.com Windows Authentication Disabled Pass
turmoilcolour.com Windows Authentication Disabled Pass
pugwash-the-band.com Windows Authentication Disabled Pass
jameswhiteaward.com Windows Authentication Disabled Pass
sectorgeneral.com Windows Authentication Disabled Pass
madangie.com Windows Authentication Disabled Pass
ashbrookpets.com Windows Authentication Disabled Pass


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For more information on MailEnable, please visit http://www.mailenable.com.

Sorry if that's hard to read! The SMTP Outbound Queue Status Test would seem to indicate that it couldn't contact any mail server.

Thanks for any help.

 

[MzaNike]

hmm...

Got the same problem..what has been your solution?

Regards
Michael

 

[dynaweb]

Sorry, I didnt have time to read ALL your post, but check your address-map file to ensure the domain is listed there.

 

[AndrewD]

I had the same issue

I found that the DNS settings for mail enable were set to 192.168.1.1 which were not able to be changed.
I set up a DNS server at that address and it solved the problem for us.

HTH