Resolved Can't submit ticket: reCAPTCHA is busted

[KDawson]

Tried to submit a ticket asking where / how to update credit card info.

Could not submit. Says reCAPTCHA is invalid and to try again. But there is no reCAPTCHA. Just the word "reCAPTCHA" which is not a link.

 

[KDawson]

Fails in Safari and Chrome.

 

[Maarten.]

Hi,

Can you give some more info?
Where did you get this issue? On what page/url?

 

[KDawson]

Licensing and Purchase support

How can we help? Licensing and Purchase support Name* First Last Company Name*Country*-- Please Select --AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and...

www.plesk.com

 

[Maarten.]

Just checked it in FF v98.0.2.
It doesn't work indeed, no reCAPTCHA and a few errors in the browser console.

@IgorG: Can you please forward this to the developers / the department who's responsible for this form?

 

[Maarten.]

Tried to submit a ticket asking where / how to update credit card info.

Could not submit. Says reCAPTCHA is invalid and to try again. But there is no reCAPTCHA. Just the word "reCAPTCHA" which is not a link.

You can change the payment info of your licenses via this page:

Plesk 360

Log in to Plesk 360 service! There you can manage your servers, licenses and configure monitoring service. More features are on the way — stay tuned!

platform360.io

(platform360.io is the new name of my.plesk.com)

 

[KDawson]

Done, thanks.