Issue Can't update Plesk 12.5

[D4NY]

Hi,
it's some week that on our dedicated server we got this error:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Plesk Installer...
File downloading products.inf3: Error: server response timeout, retry...
Error: server response timeout, retry...
Error: server response timeout, retry...
File downloading versions.inf3: Error: server response timeout, retry...
Error: server response timeout, retry...
Error: server response timeout, retry...

ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package ftp://parallels.mirrors.ovh.net/parallels/products.inf3:
server response timeout

Can't process versions.inf3: Failed to download the package ftp://parallels.mirrors.ovh.net/parallels/versions.inf3:
server response timeout

Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.


The strange thing is that with the same provider (OVH) we have a second (identical) server that have no problems with updates.

How can we solve?

 

[IgorG]

Try to remove file /root/.autoinstallerrc and run upgrade again.

 

[D4NY]

That worked for me! What was that file?
Thank you IgorG

 

[IgorG]

That worked for me! What was that file?

Just autoinstaller config file for custom settings.