Can't update plesk.

[Bogdan1]

Hey,

I have problem with update plesk. Autoupdater displays me this error:

Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 12.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version

 

[UFHH01]

Hi Bogdan1,

did you know, that Plesk 12.5 now has some more "Plesk self repair" options? You might consider to have a look at the manual of Plesk 12.5:

Plesk Self Repair Utility ( online documentation: Administrator's Guide, Plesk 12.5 )​

With previous Plesk version, you would have used the "bootstrapper" - repair, if you experience issues, as for example:

For Plesk 12.0.18:
/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair​

... but now, with Plesk 12.5, you should try the different "Plesk self repair" options, which detect and repair quite a lot of issues.

 

[Bogdan1]

Hi Bogdan1,

did you know, that Plesk 12.5 now has some more "Plesk self repair" options? You might consider to have a look at the manual of Plesk 12.5:

Plesk Self Repair Utility ( online documentation: Administrator's Guide, Plesk 12.5 )​

With previous Plesk version, you would have used the "bootstrapper" - repair, if you experience issues, as for example:

For Plesk 12.0.18:
/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair​

... but now, with Plesk 12.5, you should try the different "Plesk self repair" options, which detect and repair quite a lot of issues.

Thanks, I tried "plesk repair all -y" but still doesn't work found 4 errors, reslove 1

After that I tried "plesk repair installation", and saw same error.

Expand/Collapse Block: error

**** Product repair started.

===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Trying to start service mysqld... mysqld (pid 1604) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 12.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log), fix and try again

***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log), fix and try again

exit status 1

Everythinks is "OK" but Plesk Installation is FAILED

Next I tried this:


[root@vps201188 ~]# plesk repair db

Checking the Plesk database using the native database server tools .. [OK]

Checking the structure of the Plesk database ........................ [OK]

Checking the consistency of the Plesk database ...................... [OK]

 

[Bogdan1]

So is here chance to fix it, or I have to completely reinstall panel?
Next time, I'll turn off auto update ...

 

[UFHH01]

No @Bogdan1 ... you don't have to reinstall Plesk,

Please see and follow:

Plesk upgrade failed: " Previous product version is xxxx, but previous database version is xxxxx. " ( KB - article 124 787 )​

 

[Bogdan1]

No @Bogdan1 ... you don't have to reinstall Plesk,

Please see and follow:

Plesk upgrade failed: " Previous product version is xxxx, but previous database version is xxxxx. " ( KB - article 124 787 )​

Thanks,

That helps, but I can't mark this answer like "Best Answer".