Can't update, user password issue

[Zak Lewis]

Hi guys,

I'm trying to update Plesk, but at the update login page it won't let me go past it using my Plesk (admin) username and password. It's asking for a root user and I never assigned this user before.

 

[abdi]

Just enter your username as root and your server root password. You do not have to create it for it to work, it works by default with every plesk installation.