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Resolved Change backup location in Linux

M

Marcel Caspar

New Pleskian
Hello,


I could not find any thread that is targeting my issue.

I changed the backup location of my backups in /etc/psa/psa.conf to a mounted storage, according to this tutorial.

After that I started a new manual backup job via the web interface and got the following error "Der Backupvorgang ist fehlgeschlagen: Not enough free disk space to backup selected objects. At least 3166.8235733 MBytes free disk space is required."

My configuration:
DUMP_D /mnt/block-storage/plesk_backups
DUMP_TMP_D /mnt/block-storage/plesk_backups_tmp

Both directories are owned by psaadm

On my main partition are 1.6GB diskspace available. On /mnt/block-storage/ are 56G available

I am confused why my backups job is failing, since I moved the backup location and the temp backup location on a disk that has enough diskspace available.

Setup:
Version 17.8.11 Update #10
Debian 8.10‬
 
In this case, we need more detail of this issue. At least part of backup logs with related error messages.
 
Hope it's okay when I paste this just as text. Could not upload a .log or .txt file

backup.log
[2018-06-07 10:50:14.927|43632] INFO: pmm-ras started : /opt/psa/admin/sbin/pmm-ras --get-incremental-base --dump-storage=/mnt/block-storage/plesk_backups --dump-prefix=backup --type=server --guid=e3235e75-2978-4b19-8d13-9bab5de2e05e --$[2018-06-07 10:50:14.932|43632] INFO: Repository '/mnt/block-storage/plesk_backups': Initializing...
[2018-06-07 10:50:14.935|43632] INFO: Repository '/mnt/block-storage/plesk_backups': Initialized
[2018-06-07 10:50:14.937|43632] INFO: Check .last-dumps
[2018-06-07 10:50:14.938|43632] INFO: Check .fs_NaN_0
[2018-06-07 10:50:14.938|43632] INFO: Check mysql.preupgrade.apsc.17.5.3-17.8.11.20180607-100001.dump.gz
[2018-06-07 10:50:14.938|43632] INFO: Check clients
[2018-06-07 10:50:14.938|43632] INFO: Check .discovered
[2018-06-07 10:50:14.938|43632] INFO: Check mysql.preupgrade.17.5.3-17.8.11.20180607-095958.dump.gz
[2018-06-07 10:50:14.938|43632] INFO: pmm-ras finished. Exit code: 0
[43621]: 2018-06-07 10:50:14.940 DEBUG Get backup size for selected objects
[43621]: 2018-06-07 10:50:14.940 DEBUG Get backup size for client 'myclient'
[43621]: 2018-06-07 10:50:14.940 DEBUG Client 'myclient': BackupSizeCalculator::getClientSkeletonSize started.
[43621]: 2018-06-07 10:50:14.943 DEBUG Client 'myclient': BackupSizeCalculator::getClientSkeletonSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.943 DEBUG Client 'myclient': BackupSizeCalculator::getClientCustomButtonsSize started.
[43621]: 2018-06-07 10:50:14.943 DEBUG Client 'myclient': BackupSizeCalculator::getClientCustomButtonsSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Get backup size for client 'myclient' finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Get backup size for domain 'mydomain.tld'
[43621]: 2018-06-07 10:50:14.944 DEBUG SELECT dbases,mailboxes,maillists,httpdocs,httpsdocs,subdomains,web_users,anonftp FROM disk_usage WHERE dom_id=?
[43621]: 2018-06-07 10:50:14.944 DEBUG Domain 'mydomain.tld': BackupSizeCalculator::getDomainCustomButtonsSize started.
[43621]: 2018-06-07 10:50:14.944 DEBUG Domain 'mydomain.tld': BackupSizeCalculator::getDomainCustomButtonsSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Get backup size for domain 'mydomain.tld' finished. Size is 3514044416 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Get backup size for client 'myclient2'
[43621]: 2018-06-07 10:50:14.944 DEBUG Client 'myclient2': BackupSizeCalculator::getClientSkeletonSize started.
[43621]: 2018-06-07 10:50:14.944 DEBUG Client 'myclient2': BackupSizeCalculator::getClientSkeletonSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Client 'myclient2': BackupSizeCalculator::getClientCustomButtonsSize started.
[43621]: 2018-06-07 10:50:14.944 DEBUG Client 'myclient2': BackupSizeCalculator::getClientCustomButtonsSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Get backup size for client 'myclient2' finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.944 DEBUG Get backup size for domain 'wordpress.mydomain2.tld'
[43621]: 2018-06-07 10:50:14.944 DEBUG SELECT dbases,mailboxes,maillists,httpdocs,httpsdocs,subdomains,web_users,anonftp FROM disk_usage WHERE dom_id=?
[43621]: 2018-06-07 10:50:14.945 DEBUG Domain 'wordpress.mydomain2.tld': BackupSizeCalculator::getDomainCustomButtonsSize started.
[43621]: 2018-06-07 10:50:14.945 DEBUG Domain 'wordpress.mydomain2.tld': BackupSizeCalculator::getDomainCustomButtonsSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.945 DEBUG Get backup size for domain 'wordpress.mydomain2.tld' finished. Size is 1229402112 bytes.
[43621]: 2018-06-07 10:50:14.945 DEBUG Get backup size for server settings
[43621]: 2018-06-07 10:50:14.968 DEBUG Retrieve size of '/var/www/vhosts/.skel/0': 329929 bytes
[43621]: 2018-06-07 10:50:14.968 DEBUG Server: BackupSizeCalculator::getServerSettingsKeysSize started.
[43621]: 2018-06-07 10:50:14.968 DEBUG getServerSettingsBackupSize: Load keys from '/etc/sw/keys/keys'
[43621]: 2018-06-07 10:50:14.970 DEBUG Retrieve size of '/etc/sw/keys/keys/keyXXA82TRB': 12268 bytes
[43621]: 2018-06-07 10:50:14.972 DEBUG Retrieve size of '/etc/sw/keys/keys/keyXXZiljhw': 4411 bytes
[43621]: 2018-06-07 10:50:14.972 DEBUG Server: BackupSizeCalculator::getServerSettingsKeysSize finished. Size is 16679 bytes.
[43621]: 2018-06-07 10:50:14.972 DEBUG Server: BackupSizeCalculator::getServerCustomButtonsSize started.
[43621]: 2018-06-07 10:50:14.973 DEBUG Server: BackupSizeCalculator::getServerCustomButtonsSize finished. Size is 0 bytes.
[43621]: 2018-06-07 10:50:14.973 DEBUG Get backup size of server settings finished. Size is 346608 bytes.
[43621]: 2018-06-07 10:50:14.973 DEBUG Get backup size finished. Backup size of selected objects is 4743793136 bytes​

pmmcli.log
[2018-06-07 10:50:11.544|43620] DEBUG: LOG: custom log /var/log/plesk/PMM/backup-2018-06-07-10-50-11-538/backup.log
[2018-06-07 10:50:11.565|43620] INFO: Executing <subprocess[43621] '/usr/bin/perl /opt/psa/admin/bin/plesk_agent_manager server --get-size --incremental --session-path=/opt/psa/PMM/sessions/2018-06-07-105011.546'>
[2018-06-07 10:50:14.989|43620] INFO: Execution of <subprocess[43621] '/usr/bin/perl /opt/psa/admin/bin/plesk_agent_manager server --get-size --incremental --session-path=/opt/psa/PMM/sessions/2018-06-07-105011.546'> finished successful$[2018-06-07 10:50:14.991|43620] INFO: Backup utility reported backup size is 3320655195.2 bytes
[2018-06-07 10:50:14.991|43620] INFO: Backup utility reported backup size is 3320655195.2 bytes
[2018-06-07 10:50:14.991|43620] INFO: PMMcli detected local free disk space is 1682907136 bytes
[2018-06-07 10:50:14.991|43620] DEBUG: <pmmcli.MakeDumpAction object at 0x7f97b7ca8310>: response
[2018-06-07 10:50:14.994|43620] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>13</errcode>
<errmsg>Not enough free disk space to backup selected objects. At least 3166.8235733 MBytes free disk space is required.</errmsg>
</response>​
 
It seems that location of DUMP_TMP_D as /mnt/block-storage/plesk_backups_tmp is not taken in account for some reasons. Try to find mentions of this variable in backup logs.
@DenisG could you please assist here?
 
psa.conf:
#
### Copyright 1999-2017. Plesk International GmbH. All Rights Reserved.
#
# This file is used to declare the location of different utilities,
# services, and/or packages within Plesk. No changes should be made
# to this file without first consulting support. Any changes made can
# affect service availability and performance.
#
# Each line in this file follows the following format:
#
# variable [whitespace characters] value
#
# That is, the name of the field, followed by spaces or tabs, followed
# by field value. Trailing spaces are removed.
#

# Plesk tree
PRODUCT_ROOT_D /opt/psa

# Directory of SysV-like Plesk initscripts
PRODUCT_RC_D /etc/init.d

# Directory for config files
PRODUCT_ETC_D /opt/psa/etc

# Directory for service utilities
PLESK_LIBEXEC_DIR /usr/lib/plesk-9.0

# Virtual hosts directory
HTTPD_VHOSTS_D /var/www/vhosts

# Apache configuration files directory
HTTPD_CONF_D /etc/apache2

# Apache include files directory
HTTPD_INCLUDE_D /etc/apache2/conf-enabled

# Apache binary
HTTPD_BIN /usr/sbin/apache2

# Apache log files directory
HTTPD_LOG_D /var/log/apache2

# Apache startup script
HTTPD_SERVICE apache2

# Qmail directory
QMAIL_ROOT_D /var/qmail

# Location of qmail maildirs
PLESK_MAILNAMES_D /var/qmail/mailnames

# Path to rblsmtpd
RBLSMTPD /usr/sbin/rblsmtpd

# Bind
NAMED_RUN_ROOT_D /var/named/run-root



# Webalizer
WEB_STAT /usr/bin/webalizer

# MySQL
MYSQL_VAR_D /var/lib/mysql
MYSQL_BIN_D /usr/bin
MYSQL_SOCKET /var/run/mysqld/mysqld.sock

# PostgreSQL
PGSQL_DATA_D /var/lib/postgresql//main
PGSQL_CONF_D /etc/postgresql//main
PGSQL_BIN_D /usr/lib/postgresql/9.4/bin

# Backups directory
DUMP_D /mnt/block-storage/plesk_backups
# Backups temporary directory. DUMP_TMP_D should not be inside of (or equal to) DUMP_D.
DUMP_TMP_D /mnt/block-storage/plesk_backups_tmp

# Mailman directories
MAILMAN_ROOT_D /usr/lib/mailman
MAILMAN_VAR_D /var/lib/mailman

# Python binary
PYTHON_BIN /usr/bin/python

# DrWeb
DRWEB_ROOT_D /opt/drweb
DRWEB_ETC_D /etc/drweb

# GnuPG binary
GPG_BIN /usr/bin/gpg

# Tar binary
TAR_BIN /bin/tar

# AWStats
AWSTATS_ETC_D /etc/awstats
AWSTATS_BIN_D /usr/lib/cgi-bin
AWSTATS_TOOLS_D /usr/share/awstats/tools
AWSTATS_DOC_D /usr/share/awstats

# openssl binary
OPENSSL_BIN /usr/bin/openssl

LIB_SSL_PATH /lib/libssl.so
LIB_CRYPTO_PATH /lib/libcrypto.so

CLIENT_PHP_BIN /opt/psa/bin/php-cli

# SNI
SNI_SUPPORT true

# APS controller
APS_DB_DRIVER_LIBRARY /usr/lib/x86_64-linux-gnu/sw/libmysqlserver.so.2.0

# IPv6 support in backend
IPv6_DISABLED false

# SpamAssassin max mail size (in bytes)
SA_MAX_MAIL_SIZE 256000
CATALINA_HOME /var/lib/tomcat7


​
I will try to increase the log level and see where the variable DUMP_TMP_D is mentioned, as Igor said. In the current logs, there are no occurences of it.
 
I am sorry but I cannot reproduce the issue. It looks like nothing is mounted at '/mnt/block-storage' and we see free space at '/'.
 
I've double checked the mount point, it's mounted and the user psaadm has read and write permissions

tested it with: (for /mnt/block-storage/plesk_backups and /mnt/block-storage/plesk_backups_tmp)
  • Changed the shell for psaadm from /bin/false to /bin/bash in /etc/passwd
  • su psaadm
  • nano myFile
  • cat myFile
  • undone changes in /etc/passwd

I see now, that mysql backups are made and saved in /mnt/block-storage/plesk_backups
Latest is from this morning

Before I opened this Thread, I upgraded my Plesk instance to 17.8.11. My initial error was already thrown on my previous version , but I hoped it was fixed in the latest relase.

And it seems to me, that Plesk created successfully a backup before the upgrade. In /mnt/block-storage/plesk_backups.

upload_2018-6-13_13-34-43.png
upload_2018-6-13_13-34-12.png
 
Could you run the commands
Code: 
/usr/local/psa/bin/python -c "import os,statvfs; stats=os.statvfs('/mnt/block-storage/plesk_backups'); print stats[statvfs.F_BSIZE]*stats[statvfs.F_BAVAIL];"
Code: 
df -h
 
:oops:


Code: 
42576035840

Code: 
Filesystem      Size  Used Avail Use% Mounted on
/dev/dm-0        28G   25G  898M  97% /
udev             10M     0   10M   0% /dev
tmpfs            98M   13M   85M  14% /run
tmpfs           244M     0  244M   0% /dev/shm
tmpfs           5.0M   24K  5.0M   1% /run/lock
tmpfs           244M     0  244M   0% /sys/fs/cgroup
/dev/sda1       464M   75M  361M  18% /boot
tmpfs            49M     0   49M   0% /run/user/30
/dev/sdb1        59G   17G   40G  30% /mnt/block-storage/archive
tmpfs            49M     0   49M   0% /run/user/0

It is mounted, yes. But it's mounted to /mnt/block-storage/archive and not to /mnt/block-storage. That was my fault that I did not saw.
I changed the moint point to /mnt/block-storage and ran a manual backup job nor errors. Also the scheduled backups are also running perfectly. Thanks!


I'm very thankful for your fast, friendly and helpful support!
 
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