• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.

Question ClamAV blocking .doc attachements?

DenizGelion

Basic Pleskian
Server operating system version
Ubuntu 20.04.4 LTS (GNU/Linux 5.4.0 x86_64)
Plesk version and microupdate number
Version 18.0.53 Update #2
Hi there,

ever since reinstalling Plesk Premium Mail our clients can no longer send .doc attachements- I have found them in quarantine in the Plesk E-Mail Security settings with the reason "INFECTED, message contains virus: YARA.docx_macro.UNOFFICIAL".

However these documents do not contain a virus, the client is just used to saving it in an older format. Re-saving the document in a docx format solves the issue temporarily.

BUT we cannot receive OR send .doc files anymore. Is there a setting somewhere for that? To whitelist it or set up something in ClamAV? I couldn't find anything.

1692261879115.png
 
Back
Top