• Halloween is coming! To celebrate the occasion, we dusted off a couple of old skins, and even created a brand new one (Pixel).
    To get into the festive spirit, install the Skins extension.
  • The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • The Plesk Mobile apps for iOS and Android and the Plesk Mobile Center extension have been deprecated, and are no longer available for new installations. In Plesk Obsidian 18.0.84, the Plesk Mobile Center extension will be removed from servers during the upgrade, and the Plesk Mobile apps will lose their server management features.
  • The Social Login extension has been deprecated and will be removed in Plesk Obsidian 18.0.84. After that, it will no longer be possible to log in to Plesk with a Google, Facebook, GitHub account, or with a passkey. Plesk usernames and passwords, as well as logging in with a WebPros Account, are not affected.

Client account and Help Desk

F

Filipe Miranda

Guest
Hello,

I have a question regarding the Help Desk module that comes with Plesk...

If I create a Client account and in that account I register 3 domains.

If the domain administrator for domain 1 opens a ticket, the admin of the client account will receive a notification.

When the admin answer the question, which e-mail will the notification of the answer be sent to? To the administrator of the Client account.

So, the person that opened the ticket using the Help Desk will not be notified since its only a domain inside a Client account and the domain 1 does not have access to the Client account information...

Is there a way to all the tickets opened in a certain domain, they should go to a certain e-mail of that domain?

Regards,
Filipe Miranda
 
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