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Client account and Help Desk

Discussion in 'Plesk for Linux - 8.x and Older' started by Filipe Miranda, Nov 25, 2007.

  1. Filipe Miranda

    Filipe Miranda Guest

    0
     
    Hello,

    I have a question regarding the Help Desk module that comes with Plesk...

    If I create a Client account and in that account I register 3 domains.

    If the domain administrator for domain 1 opens a ticket, the admin of the client account will receive a notification.

    When the admin answer the question, which e-mail will the notification of the answer be sent to? To the administrator of the Client account.

    So, the person that opened the ticket using the Help Desk will not be notified since its only a domain inside a Client account and the domain 1 does not have access to the Client account information...

    Is there a way to all the tickets opened in a certain domain, they should go to a certain e-mail of that domain?

    Regards,
    Filipe Miranda
     
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