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Client suspended when trying to login

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Frater, Jan 26, 2012.

  1. Frater

    Frater Regular Pleskian

    Oct 17, 2011
    Likes Received:
    We moved several domains from a Plesk 9.5 server to a 10.4 server.
    These domains used to be able to login themselves on the Plesk.

    These domains all became subscriptions and can be managed using either the admin or 1 reseller.

    Many of the these domains should now be managed by a new client.
    I created this client with login/pass and changed the subscription to that client.
    Now if I want to login to that client I get the message that this account is suspended.
    In the interface all domains and the subscriptions are "active"
    I even tried to suspend the client and then again active, but this doesn't change a thing.

    I did several tests and now found out that I can move subscriptions to that client as long as they are not subscriptions that have been migrated.....

    What is happening here and how can it be solved?