Question Clients who have service plans other than the default plan cannot delete domains

[nornagest]

Server operating system version

Ubuntu 20.04 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.51

Hi everyone
I have created several service plans for my clients, with different resources and permissions, but in none of them my clients are able to delete a domain: they can only add them or suspend or disable them.
How do you allow customers with custom service plans to delete domains?
Thank you in advance!

 

[Peter Debik]

One level up, e.g. on the domain list overview of the "Dynamic List" you can check and remove a domain. On the Active List view (will be retired in 2024) you can also see a "remove" link. You cannot remove the domain when you are currently viewing its configuration.

 

[nornagest]

Hi Peter
Just tried even in Dynamic List but I cannot see the checkbox...

 

[Kaspar]

According to the Plesk documentation:

The main domain of your subscription - that is, the first domain name (default domain) that was created for your account, cannot be deleted; however, it can be renamed.

So for customers it's only possible to delete sub-domains and add-on (secondary) domains within a subscription. I *think* that's because deleting the default (main) domain would also mean deleting the subscription. But if it's a feature you're missing in Plesk you could create a feature suggestion on UserVoice for it.

 

[nornagest]

I want only cancel add-on/secondary domain but I can't... It seems impossible to me that domains cannot be deleted but can only be added

 

[Kaspar]

A customer should be able to remove add-on/secondary domains. In the example image below I've added the domain example.fr as the main subscription domain and the secondary-domain.eu domain as a secondary domain (which shares the webspace with example.fr). When I login as a customer, I am able to remove the secondary-domain.eu domain.