Resolved How to increase domains for subscription?

[Merodanis]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

18.0.66 Update 2

Hi,

I am currently using:

• Plesk Obsidian 18.0.66 Update 2
• Web Host Edition

In my current subscription, the number of domains is limited to 10.

I noticed that the subscription is linked to the service plan Default Domain. To increase the limit, I accessed the service plan, set the number of domains to unlimited, and saved the changes.

However, the subscription is still restricted to 10 domains. I can confirm this by navigating to the subscription and clicking on the Konto tab (this is the German tab; it might be labeled as Account in English).

Do I need to perform any additional steps to ensure the subscription updates correctly with the service plan changes?

Thank you in advance for your help!

Best regards,

 

[Kaspar]

This sounds like the subscription might be locked, as a result the configuration of the service plan does not get synced to the subscription.

There is an support article which explains how to sync a locked subscription with a service plan: https://support.plesk.com/hc/en-us/...locked-subscriptions-with-their-service-plans

 

[Merodanis]

Thank you @Kaspar this fixed the issue! The subscription was locked and unlocking it fixed it. Thank you!!