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Issue Cloudflare 1005 wp-toolkit Promlem screen

mahmut ozdemir

Basic Pleskian
Server operating system version
Almalinux 8.9
Plesk version and microupdate number
18.0.69
Hello

After moving my sites to Cloudflare, we made some security adjustments, but after these adjustments, wp-toolkit screenshots are now disabled. We are receiving Error 1005. If you tell us which country or IP address this site is taking images from, we can add Cloudflare allow.

Thansk.
Screenshot_1257.png
 
Error 1005 is access denied so Cloudflare is most likely blocking our screenshot service. The same originates from shots.plesk.com, which does not use NAT GW, so the IP is random.
 
Last edited:
I don't believe ASN is used in the particular setup. Have you tried configuring a custom Cloudflare rule to allow shots.plesk.com?
 
I believe you need to select the "Hostname" option while adding the custom rule in order to be able to specify "shots.plesk.com".
 
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