Issue Cloudflare Extension import is not working: error Object not found: 0

[webdevv]

Server operating system version

AlmaLinux

Plesk version and microupdate number

last

We have 10 Plesk servers with 10+ domains each behind Cloudflare. I am so sick of manually renewing the certificates every 3 months and I can't do this for the rest of my life.

We installed the CF extension on all servers, but 50%+ of the domains are failing to import with the same error "Object not found: 0"

Some servers were able to import all domains, others had every single domain failing, and one server was able to import the first 3 domains and the others failed. This does not seem like a rate limit issue, even after many hours of no activity I get the same error.

Yes, I have double-checked the API token permissions, rebooted server, etc.

 

[Sebahat.hadzhi]

Could you please temporarily enable debug mode for Plesk, execute the task again and double-check what errors are present in the log?

 

[webdevv]

I enabled debug log, but then where is the log located at?

 

[Kaspar]

@webdevv on the article @Sebahat.hadzhi linked to it says:

In Plesk for Linux, debug log entries are written to the Plesk logfile /var/log/plesk/panel.log. Also, when running Plesk utilities with debug mode enabled in a command-line interface, they will produce debug log entries in their output.

 

[webdevv]

And how am I supposed to find that when the paths are not listed in "Log Browser" and searching for "panel" returns no result?

 

[webdevv]

Oh, I found it in the Plesk logs tab. Can't see this log only though, entries are mixed with others. Here's what I see after the import fails:

 

[Sebahat.hadzhi]

Thank you for the update. The issue might be related to missing DNS zone entries in the Plesk database. Could you please try resetting the DNS zone by going to Domains > example.com > Hosting & DNS > DNS > "Reset to Default" button of the domain names the process fails for. I hope that helps.