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Connection failure from iOS mobile application

Discussion in 'Plesk 11.x for Linux' started by AdelM, Aug 8, 2012.

  1. AdelM

    AdelM Basic Pleskian

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    Any Help would be much appreciated.

    Best regards

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Version Parallels Plesk Panel v11.0.9_build110120608.16 os_Debian 6.0
    OS Debian 6.0.4
    Panel version 11.0.9 Mettre à jour #7

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE


    Can't connect to plesk using Mobile Server Manager (iOS), same with the free Plesk Monitor.

    ACTUAL RESULT

    Plesk mobile manager fails to connect, connection fail screen with link to http://kb.parallels.com/en/112730

    EXPECTED RESULT

    ANY ADDITIONAL INFORMATION

    content of MobileConnector.log nothing is written in since 25 of july
    ----------------------------------------------------------------------------------
    Jul 25 22:08:11 (06bfd) [WARNING] [User] ::ffff:81.248.30.67 No configuration file found. Creating a new one with default settings.
    Jul 25 22:08:11 (06bfd) [WARNING] [User] ::ffff:81.248.30.67 No cache database found, creating an empty one.
    Jul 25 22:08:12 (1797c) [WARNING] [User] ::ffff:81.248.30.67 General exception PleskServerException [1070]: 'Value for attribute mobile-server-manager-support in license is different from specified '.
    Jul 25 22:08:46 (82f2d) [WARNING] [User] ::ffff:81.248.30.67 General exception PleskServerException [1070]: 'Value for attribute mobile-server-manager-support in license is different from specified '.
    Jul 25 22:12:07 (e4feb) [WARNING] [User] ::ffff:81.248.30.67 General exception PleskServerException [1070]: 'Value for attribute mobile-server-manager-support in license is different from specified '.
    Jul 25 22:12:23 (b91bd) [WARNING] [User] ::ffff:81.248.30.67 General exception PleskServerException [1070]: 'Value for attribute mobile-server-manager-support in license is different from specified '.
    ----------------------------------------------------------------------------------

    I followed the different steps here http://kb.parallels.com/en/112730 , but no succes.

    I tired a complete server re-registration, deleted configuration file and sqlite database, but after I added the server these files where not created.

    I have a another server registered in the manager and works ok.
     
  2. AdelM

    AdelM Basic Pleskian

    22
    90%
    Joined:
    Aug 14, 2010
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    39
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    Hi

    Today's Update to Parallels Panel Server manager Version 1.2.1 fixed this issue.

    Thanks
     
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