Resolved 'CP User Login Attempt via API Failed' ('Login Name': '<invalid>' => '')

[Lexz]

Server operating system version

AlmaLinux 8.10

Plesk version and microupdate number

Version 18.0.63 Update #2,

Good afternoon,
We have several Plesk servers and we use our own control panel. Since we installed a new Plesk server we see the following error in the action log:

'CP User Login Attempt via API Failed' ('Login Name': '<invalid>' => '')

All the others servers are working fine and we already recreated the API keys. Any ideas?

Thank you very much!

OS
AlmaLinux 8.10 (Cerulean Leopard)
Product
Plesk Obsidian
Version 18.0.63 Update #2, last updated on Aug 21, 2024 11:11 AM

 

[Lexz]

Small detail, admin actions do work. Only actions as the users don;t work anymore

 

[Lexz]

<?xml version="1.0"?>
<packet version="1.6.9.1">
<system>
<status>error</status>
<errcode>11003</errcode>
<errtext>PleskAPIInvalidSecretKeyException : key is not found</errtext>
</system> </packet>

 

[Lexz]

The issue is resolved... It was a caching issue on our side.