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We are migrating from cPanel (WHM) to Plesk Obsidian - when using the migrator tool, it only listed 12 accounts, migrating the accounts worked perfectly. I finished the migration and started a new one, but it still does not show all of the existing accounts. They are around another 40 accounts to migrate. Any help? Is there something else I need to enable on WHM for Plesk to find these accounts?
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Question cPanel to Plesk Migration - Not showing all accounts
- Thread starter jackson
- Start date
Found the issue - this may help others.
Previously we had a managed WHM Server which the host broke, and then rebuilt it. When they rebuilt it they migrated the accounts but left the old owner of the accounts in place.
You need to make sure the owner of the account is the same user your using to migrate. Even if you use 'root' as the username to migrate, it may not show all of the accounts. The way to fix is Modify the user account make sure you change the account owner to the user you are migrating with.
Previously we had a managed WHM Server which the host broke, and then rebuilt it. When they rebuilt it they migrated the accounts but left the old owner of the accounts in place.
You need to make sure the owner of the account is the same user your using to migrate. Even if you use 'root' as the username to migrate, it may not show all of the accounts. The way to fix is Modify the user account make sure you change the account owner to the user you are migrating with.
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