Resolved CPU chart not working in dashboard

[eilko]

Username:

TITLE

CPU chart not working in dashboard

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.72 Update #1 Web Pro Edition
AlmaLinux 10.0 (Purple Lion)

PROBLEM DESCRIPTION

The default dashboard shows two graphs: one with CPU and one with memory usage. The memory graph loads perfectly. The CPU one says: Data will be prepared in a few minutes. These minutes takes forever.

The graph is showing perfectly in the local monitoring page within Plesk.

STEPS TO REPRODUCE

install new Plesk 18.0.72 on Almalinux 10
See default dashboard
disable graph
enable graph

ACTUAL RESULT

No graph

EXPECTED RESULT

A working chart

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

I am afraid, I am having a hard time determining what you are referring to by "default dashboard" - Statistics, Monitoring, etc. Could you be more specific and explain the issue in more detail? Thank you in advance.

 

[eilko]

/cp/home

 

[Sebahat.hadzhi]

Thank you for the clarification. I am unable to replicate the issue with built-in monitoring. Note that it did take ~5 minutes after the initial installation for the data to load, which is normal.

In your Plesk panel, please navigate to the Monitoring and confirm whether you use built-in monitoring or 360 monitoring.

 

[eilko]

Built in monitoring is active. There the cpu charts are showing.

Works fine on almalinux 9.6 not on 10.0. The 10.0 server is a newly installed instance.

 

[Sebahat.hadzhi]

The screenshot I provided above is from a server running AlmaLinux 10 with Plesk Obsidian 18.0.72 Update #1. If you are certain there is a monitoring app selected and the same is active I would suggest opening a ticket with Plesk support for further investigation on your server. Since the issue cannot be reproduce on the same environment it could be something specific to the server.

 

[eilko]

I removed the monitoring plugin. The two graphs were removed from the main screen. Then I reinstalled the monitoring plugin and the two graphs reappeared. Both working this time.