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Create New Domain Error: Invalid Pointer

Discussion in 'Plesk for Windows - 8.x and Older' started by Tikkune, Mar 9, 2007.

  1. Tikkune

    Tikkune Guest

    I cannot create a new domain since an upgrade from Plesk 7.6 to Plesk 8.1 revision. This is the error I get whenever I attempt to create a new domain:

    Failed domain creation: Unable to update domain data: Unable to create dumps directory: Execute websrvmng --add-domain "--domain-name=test.com" failed: Invalid pointer (COM Error 80004003) at addSiteLink(sitebuilder, sitebuilder, test.com)
    ---------------------- Debug Info -------------------------------
    0: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\create_domain.php:146


    Any ideas what might be wrong?

    I had uninstalled Sitebuilder 2.1 using steps provided by SWsoft. Now I feel this may be the problem (since the error references sitebuilder).

    Also, from Event Viewer:

    Event Type: Error
    Event Source: Plesk: websrvmng.exe
    Event Category: None
    Event ID: 1
    Date: 3/9/2007
    Time: 10:35:48 AM
    User: N/A
    Computer: FC
    Invalid pointer (COM Error 80004003) at addLinkSite(sitebuilder, C:\inetpub\vhosts\sitebuilder)
    at (WebServerAdapter::addLinkSite line 4071)
    at install(WebServerAdapter::install line 65)
    at execute console command --add-domain(vconsoleapp::start line 128)
    at execute "C:\Program Files\SWsoft\Plesk\admin\bin\websrvmng" --add-domain "--domain-name=test.com"(vconsoleapp::run line 138)
    Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\websrvmng.exe

    (and second entry in Event Viewer)

    Execute websrvmng --add-domain "--domain-name=test.com" failed: Invalid pointer (COM Error 80004003) at addLinkSite(sitebuilder, C:\inetpub\vhosts\sitebuilder)
    at (execUtil line 107)
    at Execute C:\Program Files\SWsoft\Plesk\admin\bin\websrvmng --add-domain "--domain-name=test.com"(execUtil line 111)
    at Create domain test.com(domainmng::addDomain line 41)
    at execute console command --add-domain(vconsoleapp::start line 128)
    at execute "C:\Program Files\SWsoft\Plesk\admin\bin\domainmng.exe" --add-domain "--domain-name=test.com"(vconsoleapp::run line 138)
    Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\domainmng.exe
  2. Tikkune

    Tikkune Guest

    I paid for SWsoft support to fix this issue; here is what they did to resolve the problem:


    I fixed the issue. I used regedit and deleted the site cache: HKEY_LOCAL_MACHINE\SOFTWARE\PLESK\PSA Config\Config\SitesCache

    Next time you create a domain or run websrvmng command, sites cache will be created automatically.

    After, I was able to create a domain successfully (swtestsw.com). Please check the domain.


    Yulia Minenkova
    Technical Support Engineer
    SWsoft, Inc.
  3. fornex

    fornex Guest

    Thanks! This solved my problem!
  4. Tikkune

    Tikkune Guest

    I am SO happy when someone else can benefit from my experience. It makes paying for SWsoft support... much less painful. ;)

    So far as I know, SWsoft does NOT follow-up paid support incidents by posting solutions for one client for others to benefit. I wish they did. It's up to us to keep suggesting that SWsoft improves their process for adding Knowledgebase How-To-Fix entries, and until they do, we can show them how to do it.

    For anyone who fails to enter a solution just because their problem is fixed, please reconsider sharing your knowledge and making it easier on the next person. It takes time to do so, yes - but as you can see here, it's worth it. Next time you need an answer it might already be here and you can save time and $75.
  5. realani

    realani Guest

    I had a very similar problem. It seems to be related to a defect in the PLESK software. You would think that they should cover the cost of fixing problems directly related to obvious bugs in their software until a patch or minor version is released with a fix. *hint hint SWSOFT*
  6. pmoura

    pmoura Guest

    Thanks Tikkune, it worked for me. You save my day. I've running this issue for 2 weeks...
  7. vizteck

    vizteck Guest

    Thanks a lot


    Thanks a lot.. you save me a lot of time

  8. Tikkune

    Tikkune Guest


    My favorite email notification messages are the ones that come in from instructional posts I made, where people, like you, have replied by saying 'thanks'. So, thank you, too.

  9. alta

    alta Regular Pleskian

    Sep 27, 2007
    Likes Received:
    actually, it would be do nothing in registry you can do do it in command line as well:
    C:\Program Files\SWsoft\Plesk\admin\bin>websrvmng.exe --remove-sites-cache
  10. informatica_be

    informatica_be Guest

    I had this when generating statistics.
    Your solution helped me also.

    Thank you very much.