Creation of subdomain failed - now it is stuck in the system!

[Maikell]

Hello!

In Plesk I have added several subdomains.
But one of them created a problem while I was creating the subdomain. Now I cannot use it and I cannot delete it. Even the backup task says, that is has a problem with the domain:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="warnings">
  <object name="SUBDOMAIN.DOMAIN.de" type="domain">
    <message severity="error" id="6d2f36b4-6ba7-4022-b51b-f3200f7434bb" code="InformationalException">
      <description>Cannot dump domain hosting settings</description>
      <message severity="error" code="ArgumentException">
        <description>WWW root for SUBDOMAIN.DOMAIN.de is not found
Parameter name: siteName</description>
      </message>
    </message>
    <message severity="error" id="c13b0ebb-4ea6-42f2-b159-cf4a809da801" code="InformationalException">
      <description>Cannot dump dns zone with id '59'</description>
      <message severity="error" code="BUException">
        <description>Dns zone not found in the database!</description>
      </message>
    </message>
  </object>
</execution-result>

When I try to delete the subdomain Plesk fails an says:

Fehler: DNSZone::Table::select() failed: no such row in the table

How can I delete this broken subdomain?


Server:
Windows Web Server 2008 R2
Plesk 11.0.9

 

[IgorG]

It is database inconsistency. Try to fix it in psa database with help of article http://kb.parallels.com/1360
Contact Support Team if you can't do it by yourself.

 

[Maikell]

Thank You!

That artice was very usefull.
I was able to solve the problem!