CRITICAL:3:a programming/runtime error upgrading to 10

[marco mazzocchi]

Hi,
i'm upgrading my plesk panel on centos 5 x86_64 but i get this error:

CRITICAL:3:a programming/runtime error
error: %trigger(psa-triggers-10.9.0-cos5.build109101029.18.noarch) scriptlet failed, exit status 3
Error: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

can someone help me?

 

[IgorG]

Try to find more details in /tmp/autoinstaller3.log file.

 

[RobJS]

We are also getting this erro when trying to upgrade from v9.5.4 to v10.0.1. The extracts from the log are as follows:

CRITICAL:3:a programming/runtime error
error: %trigger(psa-triggers-10.9.0-cos5.build109101029.17.noarch) scriptlet failed, exit status 3
-- Check for new version of PSA_10.0.1/plesk-10.0.1-cos5-i386.inf3
FileFetcher: get file (~empty)/PSA_10.0.1/plesk-10.0.1-cos5-i386.inf3
-- Check for new version of SITEBUILDER_5.0.0/sitebuilder-5.0.0-rhall-all.inf3
FileFetcher: get file (~empty)/SITEBUILDER_5.0.0/sitebuilder-5.0.0-rhall-all.inf3
-- Check for new version of BILLING_7.0.1/billing-7.0.1-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_7.0.1/billing-7.0.1-rhall-all.inf3
Execute command /usr/sbin/getenforce
Disabled
Error: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[IgorG]

What sort of messages before "CRITICAL:3:a programming/runtime error"?

 

[ib1984]

This issue may be caused by third-party PAM module already installed on the server. I observed such problem with module sfcb from sblim-sfcb (Dell's Small Footprint CIM Broker) RPM on CentOS 5.

The most useful information (including Python backtrace) about the problem you can get by running this command:

/usr/local/psa/pam_plesk_config/pam_plesk_install -v

Hope it helps.