Resolved CRON Error with user psaadm

[Thomas Wilhelmi]

Server operating system version

Ububtu 24.04 LTS

Plesk version and microupdate number

18.0.64

Hi,

I have a fresh install from Ubuntu 24.04 LTS with Plesk Obsidian 18.0.64.

In /various/log/syslog I see for every cronjob for user psaadm this error:

cron[2050410]: Authentication failure

In /various/log/auth I see the following line:

unix_chkpwd[2340863]: could not obtain user info (psaadm)

I really would need some help here. Thx.

Best regards

 

[Thomas Wilhelmi]

Addendum:

I See that the user psaadm has no password in "/etc/shadow". In the old system it had. Can this be the reason? And what password should I define there? The admin-Password from Plesk?

 

[Sebahat.hadzhi]

In /etc/shadow do you see "!" or "!!" in the password column for the psadm user? If you see a single exclamation mark, there shouldn't be an issue. Thus, I would suggest to open a ticket with our support team. (I was unable to reproduce the reported issue on a fresh install of Ubuntu 24.04 with Plesk 18.0.64)

 

[Thomas Wilhelmi]

Thx for the reply. But there is no entry at all in /etc/shadow for psaadm. That's why I ask wich password should I set?

 

[Sebahat.hadzhi]

Please check if you have an entry at /etc/psa/.psa.shadow and try resetting the password.

 

[Thomas Wilhelmi]

Yes, I do have a /etc/psa/.psa.shadow. This file is updated with the Password-Change-Process described in your link. But I still have no entry for psaadm in /etc/shadow

 

[Thomas Wilhelmi]

The real solution was to call

shadowconfig on

shadowconfig