Issue Current admin password not accepted when trying to change

[Oddish]

1. I log in using my current admin password
2. Click "Change password", enter current pass and new pass twice.
3. Error msg: The old password is incorrect. Please try again.

OS: Ubuntu 16.04.2 LTS‬
Product : Plesk Onyx
Version: 17.0.17 Update #27

 

[Oddish]

I should add that I've successfully changed the password via Linux command line.
The command line response is: "The Plesk administrator's password was successfully updated."
But when I try to login to Plesk, only the old password works.

 

[Sabine]

Hello,
perhaps this will solve your problem:

I had this myself.
Be careful only to use
these special characters
!@#$%^&*? of course together with alphabetic and numeric characters

otherwise Plesk will accept the password-change, but it is not possible to log in.

 

[Oddish]

I actually didn't use any special characters when I changed the password. Today I noticed something strange though. When two of us (admins) are logged in with the same account it says that "A user with the same name "admin" is already logged in" or something like that. But we don't use "admin" to login, we had our cloud server partner change the admin username to "root" (don't ask me why). Could there be a conflict there? Is it possible to have two admin accounts? I'm thinking that maybe I'm successfully changing the password for "admin" in some way.

 

[IgorG]

Is it possible to have two admin accounts?

Yes. Additional Administrator Accounts

 

[Oddish]

Ok, well that wasn't it. There's nothing under "Additional Administrator Accounts". So, any other suggestions?

 

[IgorG]

Have you tried to use --get-login-link option for admin command in CLI?

 

[Oddish]

Yes, but the problem isn't that I can't access Plesk. The problem is:

1. I log in using my current admin password
2. Click "Change password", enter current pass and new pass twice.
3. Error msg: The old password is incorrect. Please try again.

 

[IgorG]

Have you tried to reset admin's password with

# plesk bin init_conf -u -passwd new_password

?