Custom Buttons not displaying

[Angus Thomson]

We have identified an issue where custom buttons set in the resellers profile are not displayed in the resellers clients or domain admins pages, despite the option in the interface to display custom buttons is checked

is anyone aware of a way to correct this?

 

[IgorG]

Could you please provide step-by-step instruction how it can be reproduced?

 

[Angus Thomson]

I have created 5 custom buttons that link to our support areas, forums and website on a resellers plesk panel while logged in as the admin user

In the client and domain user plesk panels i have custom buttons set to be displayed on their interfaces and everyones using the same skin

the buttons show on the reseller panel but not on the client or domain admin levels of the sites under the reseller

Ive been able to reproduce this on 5 machines that we have just upgraded from 8.6 to 9.3

this is the buttons showing on the reseller panel

this is the reseller button config

and this is the domain administrators panel...no custom buttons showing

this final image shows the domain admins home page permissions which are set to show the custom buttons....