Custom SSL cert comes out blank

[Kiwilink]

Hi there,

I have used Plesk to generate the CSR and got a rapid SSL certificate for one of our domain names on our Plesk server. When we go to view the website under ssl, however, it comes back saying that the website does not provide identity information - under Plesk it also has the same, no identity information. When I generated the CSR it had all the information that I needed and when making the cert on rapid's website it showed the information as well.

Anyone know what could be going on? Our old cert on the old server has expired so we need to get this sorted!

Thanks,

Ian.

P.S I am also posting this at Rapid SSL's forums.