Resolved dgri-report collect on_unchanged_config=ping

[LordLiverpool]

My server emailed me to say:

dgri-report collect on_unchanged_config=ping
API call failed: HTTP Error 504: Gateway Time-out
error: failed to collect system info

I found this thread:

Resolved - API call failed: HTTP Error 500: Internal Server Error

The most popular suggestion seems to be:

Removing the Imunify QuickPatch extension and reinstalling. WORKS.

Is that the best solution?

Any help is appreciated.

Thanks.

 

[SKristich]

Hello,
Can you open a support ticket Submit a request – CloudLinux so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.
Thank you.

 

[LordLiverpool]

I'm confused. (easily done)

I thought this forum was moderated by Plesk employees and that they would have a "staff member" label next to their username.

e.g @IgorG has a "staff member" label.



Is @SKristich also a staff member? or just a helpful member of the forum? Can he be trusted? He has only made 7 posts in his lifetime. Or am I just being stupid and/or paranoid?

Also, the hyperlink @SKristich originally posted was malformed. I see his post has been edited by a moderator. Am I to assume that the link he posted is safe to use?

Submit a request – CloudLinux

It's just I was expecting the domain to be Plesk, not CloudLinux? Is CloudLinux a subsidiary of Plesk, If so how would I know this fact? Is it common knowledge? Can you see why I would be confused and therefore apprehensive?

Thanks in advance.

 

[Martin Dias]

No CloudLinux is not subsidiary of Plesk, but they do offer 3rd Extensions on Plesk, as an example: Imunify AV, Imunify 360, Imunify QuickPatch, etc.

As you can see also here:

Imunify QuickPatch

Imunify QuickPatch analyzes your server configuration, compares it to real world results from servers around the world, and reports reliability and security vulnerabilities. Imunify QuickPatch allows you to automatically or manually fix vulnerabilities, and includes dashboard and email...

www.plesk.com

Such extensions are not supported by Plesk directly, but from the extension developer in this case CloudLinux.
So in this case it is correct that a ticket with CL would help you further

 

[SKristich]

Hello,
I suggested contacting our tech support Imunify because I suggested that the problem you described above was caused by our Imunify QuickPatch extension. I apologize if I confused you, and I advise you to wait for an answer from the Plesk command. Thank you in advance.

 

[LordLiverpool]

@Arashi thanks for the clarification.

@SKristich no offence friend, but one has to be careful. I'll open a ticket via the link provided. thank you.

Might I suggest a new feature for the forum of a new label for the likes of @SKristich i.e.
"Plugin Developer" it would appear in place of "Staff Member" to help distinguish/elevate his importance on the forum.

Thanks.

 

[LordLiverpool]

I'm stuck again! I've been unable to open the ticket.

On the form:

Submit a request – CloudLinux

cloudlinux.zendesk.com

Its asks for a Doctor key:

What is the doctor key/script and what it’s needed for?

To resolve issues more quickly, our support team would need to know the basic information about your server first. Our script collects such data as kernel version, list of LVE related packages inst...

cloudlinux.zendesk.com

The commands I need to run don't work:

sudo wget -qq -O - https://www.cloudlinux.com/clinfo/cldoctor.sh|bash

or

sudo curl -s https://www.cloudlinux.com/clinfo/cldoctor.sh|bash

Both return with "Permission Denied".

sudo on the front made no difference.

(See screenshot attached)

Thanks.

 

[IgorG]

Become a root with

# sudo su

and then run this CloudLinux script as root.

 

[LordLiverpool]

@IgorG thanks that worked.

In my defence, I read this article on sudo

Cloud Computing Certification Training Courses | A Cloud Guru

A Cloud Guru is the leading modern tech skills development platform. Start learning today. Business and individual learner plans available.

linuxacademy.com

and it said not to use su.

Anyway I got there, thanks to you.

 

[LordLiverpool]

So the nice people at CloudLinux took a look at my server and said:

our developers report that a few days ago we updated Iminify QuickPatch that should handle such cases. You should not have this problem again.

So this issue is fixed and can be closed.

Thanks, everyone for your help, @IgorG & @Arashi & @SKristich it's genuinely appreciated.

Cheers.