Dismiss Notice Unable to send command: A0006 FETCH 1: error in rouncube after switching from

[AmaZili Communication]

question moved from : http://forum.odin.com/threads/unabl...g-from-courier-to-dovecot.336934/#post-793350

Hi,

Running plesk 12.5 (fully updated) on a centos 7 server, we decided yesterday to move from courier-imap to dovecot-imap.
Installation ran smoothly, first check on one email account seemed ok.

This morning, one of the user with almost 4000 email in his mailbox, called and ask for assistance on the following message in his roundcube webmail :

Erreur de serveur : Unable to send command: A0006 FETCH 1:* (UID INTERNALDATE BODY.PEEK[HEADER.FIELDS (DATE)])

We enabled the debuging in dovecot config and get this in maillog :

Apr 11 15:13:55 collomb dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=127.0.0.1, lip=127.0.0.1, mpid=5229, secured, session=<ooYUUTUwMgB/AAAB>
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Loading modules from directory: /usr/libexec/dovecot/modules
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Module loaded: /usr/libexec/dovecot/modules/lib10_quota_plugin.so
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Module loaded: /usr/libexec/dovecot/modules/lib11_imap_quota_plugin.so
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Effective uid=30, gid=31, home=/var/qmail/mailnames/domain.tld/user
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Quota root: name=User quota backend=maildir args=
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Quota grace: root=User quota bytes=0
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Namespace inbox: type=private, prefix=INBOX., sep=., inbox=yes, hidden=no, list=yes, subscriptions=yes location=maildir:/var/qmail/mailnames/domain.tld/user/Maildir
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: maildir++: root=/var/qmail/mailnames/domain.tld/user/Maildir, index=, indexpvt=, control=, inbox=/var/qmail/mailnames/domain.tld/user/Maildir, alt=
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Namespace : type=private, prefix=, sep=, inbox=no, hidden=yes, list=no, subscriptions=no location=fail::LAYOUT=none
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: none: root=, index=, indexpvt=, control=, inbox=, alt=
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Panic: file ../../../src/lib/array.h: line 219 (array_idx_i): assertion failed: (idx * array->element_size < array->buffer->used)
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Error: Raw backtrace: /usr/lib64/dovecot/libdovecot.so.0(+0x7b53e) [0x7f929753053e] -> /usr/lib64/dovecot/libdovecot.so.0(+0x7b61e) [0x7f929753061e] -> /usr/lib64/dovecot/libdovecot.so.0(i_fatal+0) [0x7f92974dcb66] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x285dd) [0x7f92977d15dd] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x637f9) [0x7f929780c7f9] -> /usr/lib64/dovecot/libdovecot-storage.so.0(index_mail_get_first_header+0xd8) [0x7f929780cb88] -> /usr/lib64/dovecot/libdovecot-storage.so.0(mail_get_first_header+0x3d) [0x7f92977d258d] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x76f13) [0x7f929781ff13] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x77112) [0x7f9297820112] -> /usr/lib64/dovecot/libdovecot.so.0(i_stream_read+0x53) [0x7f9297539e93] -> /usr/lib64/dovecot/libdovecot.so.0(i_stream_read_data+0x3d) [0x7f929753a80d] -> /usr/lib64/dovecot/libdovecot.so.0(message_parse_header_next+0x83) [0x7f929751f8d3] -> /usr/lib64/dovecot/libdovecot.so.0(+0x6c963) [0x7f9297521963] -> /usr/lib64/dovecot/libdovecot.so.0(message_parser_parse_next_block+0x59) [0x7f9297522069] -> /usr/lib64/dovecot/libdovecot.so.0(message_parser_parse_header+0x52) [0x7f9297522252] -> /usr/lib64/dovecot/libdovecot-storage.so.0(index_mail_parse_headers+0x108) [0x7f929780c158] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x634cf) [0x7f929780c4cf] -> /usr/lib64/dovecot/libdovecot-storage.so.0(index_mail_get_first_header+0xd8) [0x7f929780cb88] -> /usr/lib64/dovecot/libdovecot-storage.so.0(mail_get_first_header+0x3d) [0x7f92977d258d] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x6dc93) [0x7f9297816c93] -> /usr/lib64/dovecot/libdovecot-storage.so.0(+0x6dd9d) [0x7f9297816d9d] -> /usr/lib64/dovecot/libdovecot-storage.so.0(index_sort_header_get+0x154) [0x7f9297817514] -> /usr/lib64/dovecot/libdovecot-storage.so.0(index_sort_list_finish_string+0x23a) [0x7f9297815aaa] -> /usr/lib64/dovecot/libdovecot-storage.so.0(index_storage_search_next_nonblock+0xa0) [0x7f9297814af0] -> /usr/lib64/dovecot/libdovecot-storage.so.0(mailbox_search_next_nonblock+0x1f) [0x7f92977db7df] -> dovecot/imap() [0x41d5e3] -> dovecot/imap(imap_search_start+0xc6) [0x41d986] -> dovecot/imap(cmd_sort+0x253) [0x413623]
Apr 11 15:13:55 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Fatal: master: service(imap): child 5229 killed with signal 6 (core dumps disabled)
Apr 11 15:14:00 collomb dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=127.0.0.1, lip=127.0.0.1, mpid=5233, secured, session=<CNhdUTUwNQB/AAAB>
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Loading modules from directory: /usr/libexec/dovecot/modules
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Module loaded: /usr/libexec/dovecot/modules/lib10_quota_plugin.so
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Module loaded: /usr/libexec/dovecot/modules/lib11_imap_quota_plugin.so
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Effective uid=30, gid=31, home=/var/qmail/mailnames/domain.tld/user
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Quota root: name=User quota backend=maildir args=
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Quota grace: root=User quota bytes=0
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Namespace inbox: type=private, prefix=INBOX., sep=., inbox=yes, hidden=no, list=yes, subscriptions=yes location=maildir:/var/qmail/mailnames/domain.tld/user/Maildir
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: maildir++: root=/var/qmail/mailnames/domain.tld/user/Maildir, index=, indexpvt=, control=, inbox=/var/qmail/mailnames/domain.tld/user/Maildir, alt=
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: Namespace : type=private, prefix=, sep=, inbox=no, hidden=yes, list=no, subscriptions=no location=fail::LAYOUT=none
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Debug: none: root=, index=, indexpvt=, control=, inbox=, alt=
Apr 11 15:14:00 collomb dovecot: service=imap, [email protected], ip=[127.0.0.1]. Disconnected: Logged out rcvd=93, sent=953

username and domain have been changed to [email protected].

Shall we move back to courrier ?
It would be a shame since we wanted to use sieve filter in roundcube.

Thanks for help.

Philippe

 

[AmaZili Communication]

Update :
Moving back to courier solved the problem.
Seems to be a bug with dovecot.
Too bad, no way to get sieve filters...

 

[NatalyaF]

Hi, Support engineers need steps to reproduce the issue:

1. Mailbox content, may be one particular email which causes this issue.
2. Or access to the server.

Could you please submit a ticket here https://cscontact.plesk.com/form/32/?Product=Plesk and send me the Ticket ID.

Thanks, Natalya

 

[AmaZili Communication]

Nathalya,

Can't connect to csontact since my licence number is owned by OVH.
I may provide you access to the server, but we need to find a way to exchange information securely....

Thanks

Philippe

 

[NatalyaF]

Send me your email in DM please.