Question DKIM Not Signing Outgoing Email

[Stephen_Stephen]

Hi
Using an old version but please anyone let me know the correct forum subcategory

I have setup DKIM in plesk and double check the required configuration and they are all in place and the DNS TXT public key is valid via online DKIM tools check , e.g. mxtoolbox, etc. but it seems that the outgoing emails are not DKIM-signed by looking at the recipient email source header

I am using 12.0.18 Update #104 so far it's working well for all my domains except the dkim issue. The timeframe does not allow me to upgrade plesk at the moment. I found a KB article online but it says "You're not authorized to access this page"

Can someone experienced suggest how I can trouble shoot this

thanks

 

[IgorG]

Plesk 12.x offers DomainKeys protocol, not DKIM. DKIM feature was implemented in Plesk Onyx: Please Onyx Release Notes
There are two options:

• Upgrade to Plesk Onyx;
• Configure DKIM manually on your side.