DNS and Namespace Question

[banaax]

I recently bought a virtual dedicated server with plesk and am having problems getting my first site hosted on the server.

I added the domain in plesk fine, but then when I changed the dns settings on the domain (not in plesk, with godaddy where i bought the domain) I wasn't really sure what to put for the nameservers. Following the tutorial I had I made the nameservers

NS1.MYSITE.COM
NS2.MYSITE.COM

I waited a few days and the site has not worked. When I go into plesk and click the DNS info of the domain, I see that "ns" is the only nameserver, so I am wondering if I should have put NS.MYSITE.COM as the nameserver in godaddy, but then there would only be one nameserver, are there supposed to be two? Do I need to go in and manually add nameservers to the domain?

Also I used dnsstuff.com to do a dns check on the domain, all of the nameserver stuff is failing, it sees the nameservers are supposed to be NS1 and NS2 but says they are not responding.

Thanks for any help.

 

[Skeeter]

In Plesk you should add the two NS records, as they are added at Godaddy. Probably, Godaddy will not allow you to have both NS records pointing to the same IP address. If so, you might want to use a free DNS hositng to host one of your zones, while the master zone is hosted on Plesk.
Here is a link to one of the free DNS hosting sites:
http://www.everydns.net/

If you have any further questions, it is a good idea to contact GoDaddy.

 

[JackL]

You don't actually need to contact GoDaddy, but instead just confirm with domain registrar that domains are hosted on server are set DNS servers to point to your Plesk server.

John S.G.

 

[banaax]

Hey thanks for the help, I still cannot get this to work!

Godaddy will not give any technical support, they tell me that everything on godaddy's side is set up correctly, that it must be the plesk configureation that is wrong, which they will not help me with.

Skeeter - Godaddy does let me have both NS records pointing to the same IP. I tried adding NS1 and NS2 as dns records, both type NS and A, so I added 4 records total to my DNS in plesk for the domain (I didn't add anything in server -> dns settings, which still just has the default DNS records). It did not work.

jackL - I'm not really sure what you mean, I did a whois lookup for the domain with godaddy, it shows the nameservers are NS1.mydomain.com and NS2.mydomain.com, which are the two records I added in plesk for the domain.

I might try everydns.net next, i'm really stuck as to how I can get this working. Godaddy gave me a simple tutorial which claims to take care of all the DNS stuff, so I feel like I should not need to use another dns hosting.

One other thing, when I do a remote connection to the server and go to control panel -> services. There is one service called "DNS Client" that is not running, in plesk it claims that all of the DNS stuff is running, perhaps it would help if i manually turned this service on outside of plesk?

And a general question, when I add a dns record in plesk, do I need to reboot the server for the changes to take effect?

 

[Skeeter]

Hey thanks for the help, I still cannot get this to work!
Skeeter - Godaddy does let me have both NS records pointing to the same IP. I tried adding NS1 and NS2 as dns records, both type NS and A, so I added 4 records total to my DNS in plesk for the domain (I didn't add anything in server -> dns settings, which still just has the default DNS records). It did not work.

I might try everydns.net next, i'm really stuck as to how I can get this working. Godaddy gave me a simple tutorial which claims to take care of all the DNS stuff, so I feel like I should not need to use another dns hosting.

OK, so, basically, the DNS zone at GoDaddy should start working once the DNS zone in Plesk is setup correctly. So, first, you would need to make sure the DNS server answeres DNS requests properly. Try the following command:
nslookup -type=a domain.com domain-ip
here domain.com is your domain's name and domain-ip is the IP address. This command will query your Plesk server for an A record of the domain. If the answer is correct -- then the DNS zone is running.
The second step is to make sure the DNS records are correct in both Plesk and GoDaddy. There should be at least the following ones in Plesk:
domain.com NS ns1.domain.com
domain.com NS ns2.domain.com
ns1.domain.com A domain-ip
ns2.domain.com A domain-ip
domain.com A domain-ip
there should be no other NS records in Plesk. You can check, if the records are fine with the nslookup command.
On GoDaddy, you need to specify, that there are 2 NS servers: ns1.domain.com and ns2.domain.com, which are both located on the same IP: domain-ip.
Note, that when the DNS zone is fixed in Plesk, Godaddy might take several hours to refresh their records.

Hope this helps.

One other thing, when I do a remote connection to the server and go to control panel -> services. There is one service called "DNS Client" that is not running, in plesk it claims that all of the DNS stuff is running, perhaps it would help if i manually turned this service on outside of plesk?

This is ok, the DNS client is not related to the DNS server and it's settings.

And a general question, when I add a dns record in plesk, do I need to reboot the server for the changes to take effect?

No, you don't need to reboot the server. Plesk will restart the DNS server to apply the settings automatically.

 

[banaax]

Okay I think that narrowed down the problem (thanks)

Try the following command:
nslookup -type=a domain.com domain-ip

It says "Can't find server name for address domain-ip: No response from server"

But in Plesk I have three A records when I go to Domains > domain.com > DNS settings
ns.domain.com A domain-ip
ns1.domain.com A domain-ip
ns2.domain.com A domain-ip

So I think this means the DNS Zone in Plesk is not set up correctly. Does that mean I just need to get the DNS records correct (by adding and removing NS and A records) or that I need to get something else to start working?