I agree 100%,
Plesks interface is far user friendly but the support for helm is better,
Either or both are still great products,
If you value support over performance helms the way to go. It may be full of bugs but atleast there support responds quickly and tries to help.
Atleast they dont respond like some of the responses in this forum
http://forum.swsoft.com/showthread.php?s=&threadid=38537
By Sergius(Admin)
gentlemen, excuse me, is this a big problem?
comments like this dont make me fell better about plesks support.
Now if you like something easier to understand and performance is little better plesk is the way to go.
Every one will and does have his or her own opinion.
I have used helm and when a problem or error occurs support offers way to fix instead of saying things like
By Sergius (admin)
it is by design. no more comments.
or having posts go un answered like
http://forum.swsoft.com/showthread.php?s=&threadid=38726
and
http://forum.swsoft.com/showthread.php?s=&threadid=38236
and this is for 8.1 wich is new
now looking back I found posts almost a year old with no answers.
http://forum.swsoft.com/showthread.php?s=&threadid=34353
and even further back
http://forum.swsoft.com/showthread.php?s=&threadid=22038
now im not going to say helms forums is better but a quick look at there forums the posts that go unanswerd are far and few between and plesk forum there are atleast 5 to 10 posts per page that are unanswered or have more posts regarding people asking about the same issues and still go unanswered.
So, in the end I believe helms support tries harder.
But again to each his own