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Dr Web Not Checking Email

Discussion in 'Plesk for Linux - 8.x and Older' started by energylevel, Dec 29, 2006.

  1. energylevel

    energylevel Guest

    I sent a few test emails with the Eicar test virus files attached and it doesn't appear as though Dr Web is detecting anything, I'm assuming from these tests that Dr Web isn't scanning email, although the Dr Web service shows as running.

    Does anyone have possible solutions or a checklist to detect possible issues please ??

    Thanks ........
  2. smmg

    smmg Guest


    I had the same problem after upgrading Plesk from 8.0.1 to 8.1.0.

    Take a look at the end of the file /etc/drweb/users.conf

    Then disable drweb scanning for the user you are sending e-mail to from the domain control panel, then reenable it again.

    Take a look again at the end of the same file. Notice any difference? Do you see the e-mail address of the user (along with other directives)?

    Yes, drweb forgot about all your users... and you have to disable and enable a user to get him back onto drweb's list.

    Good luck
  3. energylevel

    energylevel Guest

    Brilliant !!! ..... Greast spot, is there any way to disable/enable all mail boxes on the server at once, it's a bit of a nightmare doing each one manually !!!
  4. smmg

    smmg Guest

    Since I only have a few domains on my server and all my clients want virus scanning enabled on their accounts, I was able to do it a domain at a time.

    For that, login to the control panel as admin, and for each domain go to the e-mail accounts configuration page. Select all accounts at once (the check box on the title bar of the account list), and click "group operations" (or something like that, my cp is in portuguese), than switch the drweb scanning off and click ok. Then do the same to turn virus scanning back on on the accounts you want.

    Happy 2007.
  5. eugenevdm

    eugenevdm Silver Pleskian

    Nov 11, 2003
    Likes Received:
    I have hundreds of domains on my server. Is there a way to enable Dr. Web for all domains? I found this:

    Is there a way to configure Plesk to enable Dr. Web anti-virus checking by default when a mailname is created?

    But I have restored a backup and I need to re-enable it on all mailboxes.