Issue Dropbox Backup Extension - Internal Server Error

[Darren Lovelock]

Hi, i'm having trouble with the Dropbox Backup extension, the backup is constantly failing and in the control panel when you hover over the Status column it either has a blank message or displays 'Internal server error'.

I receive no email from task scheduler when it fails and in the backup logs under /var/log/plesk/PMM/ the backups appear to complete successfully and end in 'pmm-ras finished. Exit code: 0'.

I contacted the extension developer but he says he cannot help, I wondered if anyone here could assist?

Any assistance would be greatly appreciated.

Thanks

 

[EugeneKazakov]

Hi Darren,

The 'Internal server error' is likely returned from the Dropbox API.
I have found many concerns with the same error in the Dropbox community: Search - Dropbox Community

I'd recommend collecting logs with Dropbox API requests.

• Increase verbosity in /usr/local/psa/admin/conf/panel.ini with:

[log]
filter.priority = 7

• Run the backup
• Check the log /var/log/plesk/panel.log after the failure
• Cut API requests and responses from the log
• If there are errors in API responses, then create a ticket: Login - Dropbox