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E-Mail account not working after upgrading to Plesk 11

Discussion in 'Plesk 11.x for Windows' started by MarkusBomke, Aug 6, 2012.

  1. MarkusBomke

    MarkusBomke New Pleskian

    Aug 6, 2012
    Likes Received:

    i upgraded from 10.4 to 11.0.9 a week ago. So far everything is working properly exept for one point.

    I have an E-mail account Markus.Bomke@myserver.de that was working correctly under 10.4. Now with 11.0.9 i got the problem that everytime I try to access this Account via Imap i got the following errormessage "LOGIN- User Account does not have access tho this service (BAD)", if i try via POP3 i get "Unable to log on".

    I tried changing the password for this account, and even deleting the account and creating it from the scratch. The error still exist. Also a complete server restart doesn´t change anything. I have this problem with any new E-mail Account i try to create.

    If i try to send an E-Mail to the adress i get the following: Reason: Remote SMTP Server Returned: 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.

    Anyone a clue what I can do?

    Update: I run two different webspaces on this server, on the second webspace the E-mail accounts are working correctly, also the access to a fresh installed account is possible.
    Last edited: Aug 6, 2012
  2. InderS

    InderS Silver Pleskian

    Apr 17, 2013
    Likes Received:
    Which mail server you are using with your server mail enable or smarter mail? If possible provide us the login details we will check it for you.