Email box usage size not showing in Plesk 10.4 Windows

[AmerKa]

Hello

Email box size is not showing for any client under the control panel in -> Mail -> Email addresses -> Usage
(Plesk 10.4.4 on a Windows 2008 R2)

Any ideas whats the reason/how to fix this?

 

[AmerKa]

Here is another screenshot showing one of the email boxes with size of 8.5 MB while the panel shows it as 0 MB

 

[ataab]

Hello,

I am having the same issue, it does not shows the emailbox used space for either client panel or for administrator.

I am on plesk 10.4.4/ windows 2008 with mailenable 6.02 professional.

any help?

 

[MeshalB]

Did you manage to get this fixed? I am having the same problem... It used to work and then just stopped!

 

[ataab]

Hello Meshal,

No, i am not able to as yet.

 

[MeshalB]

Can anyone from Parallels assist with this?

 

[iltera]

My clients started asking question about that, that's why I found this post.

Has anybody find a solution yet?
I have never seen email size else then "0" the whole time I used Plesk 10. I thought it's solved by now...

Does Parallels has a soltion for that one?

 

[MeshalB]

No - no solution. Still waiting..

Still wondering whether Parallels cares about its products or clients - from my perspective they don't care...

 

[MikeRadian]

Have this same problem also. Bad that I don't care about size. What I care about is "SPEED".

 

[MeshalB]

Hello Parallels?

Help! Still waiting for a solution!

 

[HaseebK]

I've noticed the same problem. Any update from Parallel team?

 

[pongdechs]

upgrade mail service http://kb.parallels.com/en/113636

 

[aashua]

Solution.

First Try to click on refresh usage stats.
second is major activity > Upgrade mail enable with uptodate and see result.

Check this link