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  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Email doesn't arrive

jonny_alex

Basic Pleskian
Dear pleskians,

I just received this error message, that my message was undeliverable to the adress i tried to reach..
Therefor i'd like to ask you Pro's if you have an idea why this error occurs?

The following message to <[email protected]> was undeliverable.

The reason for the problem:

5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. AS(201806281) [HE1EUR01FT029.eop-EUR01.prod.protection.outlook.com]'
 
Since i'm not very aware of the settings i would have to do caused by inexperience, can i check somewhere if my settings are enough?

And is there a guide or assistance i can use to help me do the right settings?

I don't have any knowledge of the server or domain setups with DNS or anything i would have to do, and i don't want to mess it up..
 
SMTP Problem getting IP Address for mx.nail-barbara.ch
SMTP Failed To Connect

Reverse DNS does not match SMTP Banner


This is the result of the check up.. What are the things to do now?
 
I have checked MX-record for your domain and see two records: "mail.yourdoma.in" and "mx.yourdoma.in". After that, I have checked A-record for each of these domains and found that "mx.yourdoma.in" does not exist. I think that can be a problem.

In my opinion, there are two possible ways to solve this:
- create A-record for "mx.yourdoma.in" and point it to your main server
- remove MX-record for "mx.yourdoma.in" and continue use "mail.yourdoma.in".

mx-records.png
 
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